- Crafting and DIY Projects
- Exploring various forms of art, such as Jewelry making, making collages, and photography, to nurture creativity and personal growth
- Loves to explore various gluten free and celiac friendly desserts and dishes
- Road Trips
- Enjoys live music and festivals
Kayleigh Wisniewski
Charlotte,NC
Summary
Dynamic server known for strong guest engagement, order accuracy, and effective sales techniques. Committed to delivering memorable dining experiences through exceptional service and extensive menu knowledge.
Overview
5
5
years of professional experience
Work History
Server
North Italia
Huntersville, NC
02.2025 - Current
- Provided excellent customer service by promptly addressing guest inquiries and concerns.
- Efficiently managed food and drink orders, ensuring accurate and timely delivery to tables.
- Executed formal tableside wine service, including proper presentation, opening, and pouring techniques for a 100+ bottle list.
- Executed excellent service for private dining events (10-40 guests), including corporate board dinners and private parties.
- Collaborated with kitchen staff to maintain high standards of food quality and presentation.
- Strictly followed allergen protocols, preventing cross-contamination for guests with severe dietary restrictions.
- Trained new staff on menu knowledge and service protocols, enhancing customer experience.
- Knowledgeable about best industry practices and company policies, and always seeking to improve customer experience.
- Maintained cleanliness and organization of dining area.
- Processed payments quickly and accurately, contributing to smooth transaction flow during busy shifts.
Server/Bartender
Bad Daddy's Burger Bar
Huntersville, NC
08.2024 - 02.2025
- Adapted to fast-paced environment, handling multiple tables effectively while maintaining service quality.
- Recommended menu items based on guest preferences, increasing overall satisfaction rates.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Supported needs of 10-person wait staff and attended to specific needs of countless customers daily for franchise restaurant with social relevancy and intentionality.
Server/Bartender
Red Robin
Mooresville, NC
01.2021 - 09.2024
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables, ensuring timely order delivery and guest satisfaction.
- Trained new servers on menu offerings and service procedures.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Trained new staff on bartending techniques, menu offerings, and customer service protocols.
Education
High School Diploma -
Lake Norman High School
Mooresville, NC06.2020
Skills
- Strong work ethic
- Guest engagement
- Hospitality service expertise
- Cleanliness standards
- Menu memorization
- Service prioritization
- Sales techniques
- Order accuracy
Interests
Timeline
Server
North Italia
02.2025 - Current
Server/Bartender
Bad Daddy's Burger Bar
08.2024 - 02.2025
Server/Bartender
Red Robin
01.2021 - 09.2024
High School Diploma -
Lake Norman High School