Kayleighann Robertson-Gomez
Milford,KS
Summary
Dynamic and accomplished Barista Trainer at Starbucks, adept in leadership and cash handling, with a proven track record of enhancing team performance and customer satisfaction. Excelled in health and safety compliance, leveraging organizational and computer skills to foster a clean, efficient environment. Recognized for elevating service standards and training efficacy.
Overview
3
3
years of professional experience
Work History
Barista Trainer
Starbucks
06.2023 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Handled cash and processed payments accurately to avoid errors.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Crew Trainer
Freddys Frozen Custard
06.2022 - 06.2023
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Life Guard
Junction City YMCA
09.2021 - 02.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
Education
Bachelor of Arts - Music Education
Fort Hays State University
Hays, KS05-2028
High School Diploma -
Junction City High School
Junction City, KS05-2023
Skills
- Leadership experience
- Health and safety compliance
- Cleanliness standards
- Cash Handling Proficiency
- Organization Skills
- Computer Skills
Timeline
Barista Trainer
Starbucks
06.2023 - Current
Crew Trainer
Freddys Frozen Custard
06.2022 - 06.2023
Life Guard
Junction City YMCA
09.2021 - 02.2022
Bachelor of Arts - Music Education
Fort Hays State University
High School Diploma -
Junction City High School
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