Kaylen Bush
Phenix City,Alabama
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
3
3
years of professional experience
Work History
Sales Manager
Petland
12.2023 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Sales Associate
Kim's Boots and Shoes
03.2023 - 10.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
To-Go Specialist
Cheddar's Scratch Kitchen
01.2023 - 03.2023
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
Front-of-House
Crumbl Cookies
03.2022 - 09.2022
- Expedited order completion by effectively communicating with the front of house staff regarding special requests or dietary restrictions.
- Streamlined front of house operations by implementing effective organization and communication strategies with team members.
- Supported revenue growth by identifying upselling opportunities within the front of house team.
- Conducted regular performance evaluations for front of house staff, providing constructive feedback and setting goals for improvement.
Receptionist
Salon Remedy
03.2022 - 05.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Front-of-House
Tropical Smoothie Cafe
01.2022 - 03.2022
- Expedited order processing during peak hours by effectively communicating with the front of house team.
- Trained new hires on front of house procedures, contributing to a cohesive team dynamic.
- Collaborated with front of house staff to ensure seamless service and exceptional dining experience.
- Enhanced customer satisfaction by implementing effective front of house management strategies.
Education
Bachelor of Science - Biology
Auburn University
Auburn, AL05-2028
High School Diploma -
Liberty University Online Academy
Lynchburg, VA05-2024
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Sales expertise
- Sales presentations
- Client relationship management
- Goal setting
- Account management
- Persuasive negotiations
- Customer service
- Work ethic and integrity
- Cash handling
- Cleaning and sanitizing
- Team collaboration
Timeline
Sales Manager
Petland
12.2023 - Current
Sales Associate
Kim's Boots and Shoes
03.2023 - 10.2023
To-Go Specialist
Cheddar's Scratch Kitchen
01.2023 - 03.2023
Front-of-House
Crumbl Cookies
03.2022 - 09.2022
Receptionist
Salon Remedy
03.2022 - 05.2022
Front-of-House
Tropical Smoothie Cafe
01.2022 - 03.2022
Bachelor of Science - Biology
Auburn University
High School Diploma -
Liberty University Online Academy
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