Kaylen Dean
Cincinnati
Summary
Hardworking employee enthusiastic about learning the job field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Sales Specialist
Floor & Decor
07.2025 - Current
- Assisted customers in product selection, ensuring positive shopping experiences.
- Provided detailed product knowledge to enhance customer decision-making.
- Collaborated with team members to maintain optimal inventory levels on sales floor.
- Demonstrated effective communication skills in addressing customer inquiries and concerns.
- Executed visual merchandising strategies to maximize product visibility and appeal.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
Customer Service Representative
Larosas
Cincinnati, OH
12.2022 - 09.2024
- Assisted customers with inquiries and resolved issues efficiently.
- Processed customer orders and managed transactions accurately.
- Collaborated with team members to ensure timely service delivery.
- Maintained product knowledge to provide informed recommendations.
- Trained new staff on customer service protocols and best practices.
Crew Member
Wendy's
03.2021 - 06.2022
- Provided exceptional customer service by taking accurate orders and ensuring customer satisfaction.
- Operated kitchen equipment safely and efficiently to prepare food items according to standards.
- Maintained cleanliness and organization of workstations to comply with health and safety regulations.
- Assisted in training new team members on operational procedures and customer service techniques.
- Became familiar with products to answer questions and make suggestions.
Education
High School Diploma -
Cincinnati College Preparatory Academy
05.2023
Skills
- Relationship building
- Client relations
- Customer service and care
- Upselling
- Account management
Timeline
Sales Specialist
Floor & Decor
07.2025 - Current
Customer Service Representative
Larosas
12.2022 - 09.2024
Crew Member
Wendy's
03.2021 - 06.2022
High School Diploma -
Cincinnati College Preparatory Academy