Kaylen Whitener
Dog Wash Cafe - Crabapple
Jasper,GA
1
Certification
5
years of professional experience
Dynamic professional with expertise in customer service, money handling, and team leadership. Committed to enhancing customer satisfaction and streamlining operations through effective communication and decision-making.
Work History
Assistant Manager
4 Months- Assisted in managing daily operations and staff scheduling to ensure smooth workflow.
- Trained new employees on grooming techniques and customer service standards.
- Enhanced inventory management by implementing tracking systems for supplies and products.
- Coordinated marketing initiatives to promote services and increase customer engagement.
- Resolved customer complaints efficiently, maintaining high satisfaction levels.
- Analyzed sales data to identify trends, driving strategic decisions for service improvements.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Professional Dog Groomer
2 Years 9 Months- Performed full grooming services including bathing, clipping, and nail trimming for various dog breeds.
- Utilized specialized grooming tools and equipment to achieve desired styles and techniques efficiently.
- Ensured high standards of cleanliness and sanitation in grooming area to promote pet safety.
- Built strong relationships with pet owners through effective communication and personalized service recommendations.
- Trained new staff on grooming procedures, safety protocols, and customer service best practices.
- Monitored pet behavior during grooming sessions to ensure comfort and minimize stress for animals.
- Implemented inventory management practices for grooming supplies to maintain adequate stock levels.
- Developed customized grooming plans based on individual pet needs, improving overall customer satisfaction rates.
Dog Bather
1 Year 10 Months- Performed thorough bathing and grooming of dogs, ensuring cleanliness and comfort.
- Maintained high standards of hygiene in bathing area, promoting a safe environment for pets.
- Assisted in handling dogs during bathing process, ensuring their safety and reducing anxiety.
- Collaborated with team to streamline bathing procedures, enhancing overall workflow efficiency.
- Monitored dog behavior and health during sessions, alerting management to any concerns promptly.
- Trained new staff on proper bathing techniques and equipment usage for optimal results.
Education
High School Diploma
- Relevant Coursework: Penn Foster Certification [GA Certified Dog Groomer]
- Pet CPR & First Aid Certification
Skills
Customer service
Cash management
Problem-solving
Time management
Customer relations
Inventory management
Decision-making
Money handling
Accomplishments
- Helped current salon reach "Best of North Atlanta" two years in a row
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of multiple staff members.
- Able to work both independently and with a team
- Became most requested groomer at a salon within less than a year of grooming
Certification
Certified Dog Groomer through Penn Foster
PET AID & CPR certified
Timeline
Assistant Manager
Dog Wash Cafe - Crabapple
06.2026 - CurrentRead More
Professional Dog Groomer
Dog Wash Cafe - Crabapple
01.2024 - CurrentRead More
Dog Bather
Scenthound - Holly Springs
01.2022 - 11.2023Read More
Pickens High School
High School Diploma
Read More