Kayley Casey
Loudon,TN
Summary
Inside Sales Professional with strong track record in driving results. Expertise in customer relationship management, product knowledge, and solution-based sales strategies. Known for collaborative approach, adaptability, and effective problem solving. Skilled in JBase software and client consultation with strong hardware product knowledge, ensuring team success and client satisfaction.
Overview
7
7
years of professional experience
Work History
Inside Sales
Hardware Specialty Co., Inc.
06.2023 - Current
- Coordinated with outside vendors for various projects and initiatives aimed at increasing sales.
- Implemented a comprehensive training program for new hires to ensure they were knowledgeable about products, services, and best practices in inside sales.
- Developed and maintained relationships with key retail accounts, contributing to sales growth.
- Facilitated hardware sales to ensure customer satisfaction and meet sales targets. and electrical products to customers such as L3Harris, Neotech, and Beckman Culture by building and maintaining great customer relations.
- Created sales contracts for processed orders to formalize transactions and secure agreements. for orders obtained and submitted orders for processing.
Sales Assistant
Hardware Specialty Co., Inc.
12.2021 - 06.2023
- Managed communication between customers and sales, streamlining the flow of information.
- Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Outside Sales
Home Advisor
02.2021 - 08.2021
- Coordinated with sales team to secure new business, facilitating smooth handoffs and enhancing customer experiences.
- Worked closely with the sales team to coordinate efforts in securing new business, ensuring smooth handoffs and seamless customer experiences.
- Identified and assessed leads to enhance sales opportunities. and set up customer appointments.
Personal Assistant
Central Texas Wildlife Legacy
12.2019 - 07.2020
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Coordinated schedules and travel arrangements for executives and board members.
- Managed correspondence, ensuring timely responses to stakeholders and partners.
- Assisted in planning events, including community outreach programs and fundraising activities.
- Maintained appropriate filing of personal and professional documentation.
Education
High School -
Argenta-Oreana High School
01-2015
College - Political Science Major with Peace Studies Minor
Southern Illinois University Carbondale
Skills
- Proven sales track record
- Proactive
- Quick study
- Microsoft (Excel, Powerpoint and Word)
Accomplishments
- Collaborated with regional manager in the development of a training manual used for the western region.
- Trained 4 inside sales staff members.
- Documented and resolved customer issue with Shroff, the manufacturer, which led to them creating an entirely new packaging process to ensure the customers issue was not only resolved but couldn't happen again in the future.
- Collaborated with a new customer to assist in their split from another business and build hardware product list.
Timeline
Inside Sales
Hardware Specialty Co., Inc.
06.2023 - Current
Sales Assistant
Hardware Specialty Co., Inc.
12.2021 - 06.2023
Outside Sales
Home Advisor
02.2021 - 08.2021
Personal Assistant
Central Texas Wildlife Legacy
12.2019 - 07.2020
High School -
Argenta-Oreana High School
College - Political Science Major with Peace Studies Minor
Southern Illinois University Carbondale