kayley deabreu
Gilroy,CA
Summary
i was a host at the Mountain Winery, excelling in customer service and team collaboration. Main priorities were guest satisfaction through effective multitasking and a well-organized host stand. Adaptable and detail-oriented, I implemented a table rotation system that improved service quality, making sure that the servers weren't getting overwhelmed. Along with seating guests, I also handled any complaints or commentary made towards anything. I am very communicative and I can work independentlindependently , while also working with the team. I am very time efficient and I can't finish something until it is perfectly completed.
Overview
1
1
year of professional experience
Work History
Host
Mountain Winery
06.2023 - 10.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and walk-ins, answered customer questions, and seated to the correct tables
- Increased customer satisfaction by promptly greeting and seating guests upon arrival.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Completed daily side work and opening and closing duties without fail.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
High School Diploma -
Christopher High School
Gilroy, CASkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Detail-oriented
- Adaptable to change
- Team player mentality
- Exceptional communication
- Task prioritization
- Guest feedback
Timeline
Host
Mountain Winery
06.2023 - 10.2024
High School Diploma -
Christopher High School
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