KAYLEY DELGADO
Colton,CA
Summary
Current college student with enthusiasm for customer service. Possesses excellent communication, problem-solving, and organizational skills. Talented at offering superior customer service, and working in a team environment. Self-motivated, goal-oriented individual with a commitment to excellence. Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with an upbeat, positive attitude, and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction, and contribute to company success. Articulate, enthusiastic, and results-oriented, with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
2
2
years of professional experience
Work History
Contract Service Representative
UCR Housing Services
Riverside, CA
06.2024 - Current
- Compiled reports on customer transactions and contract status.
- Updated system with order specifics and customer details, preferences, and billing information.
- Contacted customers about potential service upgrades, new services and account changes.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Developed strong customer relationships to encourage repeat business.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed processes for improving customer service interactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Analyzed data from customer surveys to identify areas of improvement.
- Created contracts and agreements for customers to review, sign, and return.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Organized customer files according to the company's filing system.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Advised clients on contractual terms, conditions, rights, obligations.
- Maintained customer records with up-to-date information.
- Reviewed customer feedback to improve policies and procedures related to contracts.
- Provided technical support for customers regarding contract issues.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
Party Hostess
Chuck E. Cheese
San Bernardino, USA
07.2023 - 06.2024
- Communicated effectively with co-workers, management team, and customers.
- Demonstrated strong leadership qualities when directing staff members.
- I multitasked efficiently while managing multiple projects simultaneously.
- Utilized problem-solving skills to resolve any issues that arose during events.
- Provided helpful guidance to guests throughout the duration of the event.
- Organized party supplies, decorations, catering, and entertainment for events.
- Facilitated engaging activities and games to entertain guests of all ages.
- Managed guest lists and invitations, tracking RSVPs for accurate headcounts.
- Addressed and resolved guest concerns promptly to ensure satisfaction.
- Built relationships with members and guests and created a welcoming and warm environment that promoted future visits.
- Provided exceptional customer service, building positive relationships with clients and guests.
Student Lead
Lothian Dining
Riverside, USA
09.2022 - 06.2024
- Demonstrated strong organizational skills by maintaining accurate records of attendance and event details.
- Assisted in the development and implementation of student-led initiatives, including organizing events and activities to promote engagement.
- Monitored progress against established goals in order to track performance accurately.
- Ensured that all policies and procedures related to student activities were followed properly.
- Met regularly with academic advisors to ensure progress towards educational goals.
- Promoted collaboration among team members through positive reinforcement techniques.
- Conducted regular assessments of student needs in order to drive organizational objectives.
- Managed day-to-day operations of the student-led team, delegating tasks as needed.
- Met academic expectations by displaying values of teamwork and unity in a collaborative learning environment.
- Modeled self-discipline by properly managing and allocating time.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Facilitated training sessions for new employees on company policies and procedures.
- Maintained positive working relationship with fellow staff and management.
- Contributed ideas towards improving existing systems and processes within the department.
Education
Political Science
University of California Riverside
06.2026
High School Diploma -
Grand Terrace High School At The Ray Abril Jr. Edal Complex
06.2022
Skills
- Effective communication
- Interpersonal skills
- Leadership Abilities
- Collaboration
- Problem-solving aptitude
- Punctual and reliable
- Hospitality and accommodation
- Microsoft Outlook
- Prioritization
- Problem resolution
- Conflict resolution
- Customer education
- Spreadsheets
- Account updating
- Call management
- Data analysis
- Customer service
- Team collaboration
- Leadership development
- Communication skills
- Microsoft office expertise
- Multi-line phone talent
- Coordination
Languages
- Spanish, Native
- English, Native
References
References available upon request.
Timeline
Contract Service Representative
UCR Housing Services
06.2024 - Current
Party Hostess
Chuck E. Cheese
07.2023 - 06.2024
Student Lead
Lothian Dining
09.2022 - 06.2024
Political Science
University of California Riverside
High School Diploma -
Grand Terrace High School At The Ray Abril Jr. Edal Complex