Kayley Delgado
Colton
Summary
Developed strong client relationship management and communication skills in fast-paced service-oriented environment. Demonstrated ability to manage and interpret complex contracts and service agreements. Seeking to transition to new field, leveraging these transferable skills to drive success and client satisfaction.
Overview
3
3
years of professional experience
Work History
Contract Service Representative
UCR Housing Services
07.2024 - Current
- Collaborated with cross-functional teams to ensure seamless service delivery to clients.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained accurate records of contracts, ensuring full compliance with company policies and legal requirements.
- Implemented innovative solutions to address client needs, leading to repeat business and strong client relationships.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Facilitated clear communication between internal departments and external clients regarding contractual obligations and expectations.
Student Leader
UCR Dining Services
09.2022 - 06.2024
- Improved time management skills by balancing academic responsibilities with extracurricular commitments as a Student Leader.
- Enhanced student leadership skills by implementing team-building activities and workshops.
- Continually sought feedback from fellow students to identify areas for improvement and implement necessary changes in a timely manner.
- Mentored new Student Leaders, offering guidance and support throughout their tenure.
- Facilitated communication between students and administration, addressing concerns and providing feedback.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
Bachelor of Arts - Political Science
University of California, Riverside
Riverside, CA06-2026
High School Diploma -
Grand Terrace High School At The Ray Abril Jr. Edu
Grand Terrace, CA06-2022
Skills
- Microsoft office expertise
- Contract interpretation
- Customer relations
- Microsoft Excel
- Computer proficiency
- Microsoft outlook
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Contract Service Representative
UCR Housing Services
07.2024 - Current
Student Leader
UCR Dining Services
09.2022 - 06.2024
Bachelor of Arts - Political Science
University of California, Riverside
High School Diploma -
Grand Terrace High School At The Ray Abril Jr. Edu
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