Kayley Gould
Fort Wayne,IN
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Restaurant Waiter
Dae Gee Of Fort Wayne Korean BBQ
10.2023 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
Housekeeper
Private Practice
02.2019 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Front Desk Receptionist
Mis Dannies Accounting & Tax Professionals
01.2018 - 06.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Restaurant Server
Longhorn Steakhouse
04.2021 - 01.2022
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
Education
High School Diploma -
Northside High School
Fort Wayne, IN05.2009
Skills
- Memory retention
- Customer Service
- Cash Handling
- Order Accuracy
- Safe Food Handling
- Relationship Management
- Menu Recommendations
- Listening Skills
- Telephone Etiquette
- Appointment Scheduling
- Verbal and written communication
- Office Organization
Timeline
Restaurant Waiter
Dae Gee Of Fort Wayne Korean BBQ
10.2023 - Current
Restaurant Server
Longhorn Steakhouse
04.2021 - 01.2022
Housekeeper
Private Practice
02.2019 - Current
Front Desk Receptionist
Mis Dannies Accounting & Tax Professionals
01.2018 - 06.2023
High School Diploma -
Northside High School
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