Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayley Kopec

Pittsfield,Massachusetts

Summary

Versatile customer service professional with a track record of embracing feedback for personal and team development. Skilled in effective communication, fostering collaboration among peers to achieve service excellence. Consistently recognized for enhancing customer satisfaction and operational efficiency.

Overview

5
5
years of professional experience

Work History

Patient Access Service Representative

Baystate Health
Holyoke, MA
09.2022 - Current
  • Managed patient inquiries, providing timely assistance and resolving issues to improve overall satisfaction.

Host

Falls Pizza
Chicopee, MA
05.2022 - 09.2022
  • Welcomed and seated guests, ensuring optimal dining experience through attentive service.

Crew Member

Dunkin
Chicopee, MA
08.2020 - 05.2022
  • Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.

Education

Chicopee Comprehensive
Chicopee, MA
06.2022

Skills

  • Patient confidentiality

Timeline

Patient Access Service Representative

Baystate Health
09.2022 - Current

Host

Falls Pizza
05.2022 - 09.2022

Crew Member

Dunkin
08.2020 - 05.2022

Chicopee Comprehensive
Kayley Kopec