Kayley Lucas
Silver Spring,MD
Summary
Accomplished Client Coordinator with an 89% staffing fulfillment rate and recognized as a top 5 coordinator in the North Region. Expertise in proactive recruitment and scheduling enhances client satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Client Coordinator
Maxim Healthcare
White Plains, NY
09.2022 - Current
- Manage scheduling and staffing operations for caseload of over 60 active clients.
- Maintain an average of 89% fulfillment rate by proactively recruiting, scheduling and matching qualified caregivers to clients needs.
- Monitor staffing levels and identify coverage gaps to reduce missed visits and improve client satisfaction.
- control and track employee overtime utilization to maintain operational efficiency.
- Train new internal employees on scheduling system, compliance, and daily operational workflow.
- serve as a primary point of contact for clients, families, field staff, and referral sources regarding scheduling and service concerns.
- Process referrals and coordinate new client admissions while ensuring timely service initiations.
- Support office performance goals through retention efforts, staff engagement and relationship building initiatives.
Cashier
Marshalls
Pelham, NY
04.2018 - 07.2022
- Assisted with daily store operations, customer service, cash handling, and inventory management.
- Coordinated front-end activities and supported operational efficiency during high volume period.
- Trained new associates on company procedures and customer service standards.
Education
Associate of Science - Nursing
Prince George's Community College
Upper Marlboro, MD06-2028
Associate of Science - Criminal Justice
Queensborough Community College
Oakland Gardens, NY01-2020
Skills
- Detail-oriented mindset
- Strong organization
- Time management expertise
- Exceptional communication
Timeline
Client Coordinator
Maxim Healthcare
09.2022 - Current
Cashier
Marshalls
04.2018 - 07.2022
Associate of Science - Nursing
Prince George's Community College
Associate of Science - Criminal Justice
Queensborough Community College