Kayli Seward
Parma,OH
Summary
I have always worked in customer service in every job I’ve had. I enjoy helping others and doing what I can to improve their experience. I do well in fast paced environments, I work well on a team and always try my best. My background in healthcare and customer service is complemented by skills in patient registration and a friendly demeanor, driving efficiency and positive outcomes.
Overview
9
9
years of professional experience
Work History
Patient Service Specialist
Cleveland Clinic
Cleveland, OH
09.2023 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
Take Out Specialist
Chipotle
Zanesville, OH
01.2016 - 03.2020
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
- Resolved customer complaints, offering appropriate solutions while maintaining a professional demeanor.
- Assisted in inventory management, keeping track of stock levels for packaging materials and condiments.
- Enhanced customer satisfaction by efficiently processing take-out orders and ensuring order accuracy.
- Kept take-out area well-stocked to facilitate speedy service.
- Managed high call volumes to place accurate orders, providing clear communication with both customers and kitchen staff.
Cosmetologist
Studio Blu
Zanesville, OH
02.2020 - 09.2023
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
Associate
Panera Bread
Zanesville, OH
08.2018 - 02.2019
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
Cosmetologist - Cosmetology
Ohio State School of Cosmetology
Heath, OH01.2020
Tri-Valley High School
Dresden, OH05.2017
Skills
- Appointment scheduling
- Patient confidentiality
- Insurance verification
- Professionalism and ethics
- Healthcare systems
- HIPAA compliance
- Customer service
- Patient registration
- Medical billing
- Friendly and outgoing
- Problem-solving
- Multitasking and organization
- Money handling
- Patient check-in
- Communication
- Time management
- Teamwork
- Computer literacy
Timeline
Patient Service Specialist
Cleveland Clinic
09.2023 - Current
Cosmetologist
Studio Blu
02.2020 - 09.2023
Associate
Panera Bread
08.2018 - 02.2019
Take Out Specialist
Chipotle
01.2016 - 03.2020
Cosmetologist - Cosmetology
Ohio State School of Cosmetology
Tri-Valley High School