Kayli Snead
Shreveport,LA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Kroger. Excelled in POS system operation and maintaining composure under pressure, significantly contributing to a positive customer experience. Skilled in both cash handling and fostering a welcoming environment, showcasing reliability and efficiency.
Overview
7
7
years of professional experience
Work History
Customer Service Cashier
AllStar Bowling Alley
2017.05 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
Waitress
El Chico's Restaurant
2022.06 - 2023.03
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Waitress
Posados
2020.06 - 2022.06
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Grocery Clerk for On-Line Orders
Kroger
2021.05 - 2021.11
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Retrieved items for customers and verified prices.
- Prepared orders for customers without delay to deliver excellent service.
- Scan and pulled items for online orders
Education
High School Diploma -
Southwood High School
Shreveport, LA05.2018
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- POS System Operation
- Merchandise Restocking
- Honest and Dependable
Timeline
Waitress
El Chico's Restaurant
2022.06 - 2023.03
Grocery Clerk for On-Line Orders
Kroger
2021.05 - 2021.11
Waitress
Posados
2020.06 - 2022.06
Customer Service Cashier
AllStar Bowling Alley
2017.05 - Current
High School Diploma -
Southwood High School
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