Kaylia Davison-Smith
Detroit,MI
Summary
Professional hospitality leader with significant experience in managing high-energy bar environments. Proven ability to enhance guest satisfaction, streamline operations, and drive revenue growth. Strong focus on team collaboration and delivering consistent results, adapting seamlessly to evolving needs. Expertise in inventory management, staff training, and creating inviting atmosphere. Reliable and goal-oriented, ensuring operations run smoothly and efficiently.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bar Manager
BasBlue
10.2021 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Enhanced team productivity through effective scheduling and task delegation.
- Hosting/setting up Private events
Bartender
Applebee's Grill + Bar
01.2018 - 10.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
Floor Manager
Detroit Shipping Company
06.2020 - 09.2020
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of employees to maintain smooth-running operations of shop floor.
- Oversaw supply restocking, area cleaning, and product organization.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
Education
Associate of Science - Nursing
WCCCD
Detroit, MI05-2015
High School Diploma -
Belleville High School
Belleville, MI06-2011
Skills
- Customer service
- Team leadership
- Problem-solving
- Staff training
- Bar management
- Inventory management
- Responsible alcohol service
- Guest interaction
- Issue resolution
Certification
- TIPS (Training for Intervention ProcedureS) Alcohol Certification – Health Communications, Inc.
- Serve It Up Safe! Certification – Serve It Up Safe!.
Timeline
Bar Manager
BasBlue
10.2021 - Current
Floor Manager
Detroit Shipping Company
06.2020 - 09.2020
Bartender
Applebee's Grill + Bar
01.2018 - 10.2021
- TIPS (Training for Intervention ProcedureS) Alcohol Certification – Health Communications, Inc.
- Serve It Up Safe! Certification – Serve It Up Safe!.
Associate of Science - Nursing
WCCCD
High School Diploma -
Belleville High School
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