Kaylie Ervin
Chester,SC
Summary
Dynamic Customer Service Representative with proven expertise at Inserv, excelling in conflict resolution and customer relationship management. Recognized for consistently exceeding service quotas and delivering personalized support. Adept at navigating complex systems and fostering strong customer connections, ensuring high-quality service and satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Inserv
Raleigh, NC
01.2024 - Current
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, to interact with customers effectively
- Built and maintained strong customer relationships through effective communication
- Responded to inquiries and complaints following standard operating procedures
- Maintained product knowledge to provide informed recommendations
- Used problem-solving techniques to resolve complex customer issues
- Met and exceeded daily service quotas with a focus on quality.
Customer Service Representative
Enablx
Charlotte, NC
11.2022 - 01.2024
- Managed escalated calls with professionalism and empathy
- Delivered personalized service and resolved customer account issues
- Followed company policies and provided consistent high-quality service
- Monitored key metrics including call volume, wait times, and resolution time
- Navigated multiple systems to access and relay accurate information
- Proactively followed up on unresolved issues to ensure resolution.
Education
High School Diploma -
Chester Senior High
Chester05-2021
Skills
- Customer Relationship Management (CRM)
- Conflict Resolution
- Data Entry & System Navigation
- Performance Metrics Monitoring
- Verbal & Written Communication
- Multitasking in Fast-Paced Environments
- Customer service
- Call handling
- Quality assurance
- Conflict resolution
- Team collaboration
Timeline
Customer Service Representative
Inserv
01.2024 - Current
Customer Service Representative
Enablx
11.2022 - 01.2024
High School Diploma -
Chester Senior High
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