Kaylie Ferrazzano
Laredo,TX
Summary
Motivated dispatcher offering experience in maintaining tight delivery schedules and keeping customers satisfied. Stellar skills in clear and professional team and customer communication. Enthusiastic about driving improvements to business operations. Adaptable individual versed in giving over-the-phone instructions and synchronizing responses with communication centers.
Overview
2
2
years of professional experience
Work History
Dispatcher
Grake Transport
Laredo, TX
01.2024 - Current
- Matched bills of lading and reconciled quantities to verify items shipped.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Developed strategies for improving efficiency within the dispatch department.
- Recorded and maintained files or records of customer requests, work or services performed.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Oversaw communications within assigned territories.
- Prepared daily work and run schedules.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Ensured compliance with safety regulations and company policies.
- Monitored changes in delivery schedule and communicated changes to customers.
- Provided timely updates to customers regarding their orders or requests.
Retail Sales Associate
Kendra Scott
Laredo, TX
10.2022 - 01.2024
- Demonstrated knowledge of store products and services.
- Processed returned merchandise according to company policies.
- Managed inventory levels on the sales floor, ensuring optimal stock availability.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Participated in team meetings and training sessions.
- Maintained records related to sales for store management.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Implemented visual merchandising standards, creating attractive displays to increase sales.
Education
Freight Broker/Agent Training -
Temple University
Remote 07-2024
Skills
- Driver communication
- Prioritizing calls
- Meticulous Review Process
- Team collaboration
- Emergency protocols
- Delivery procedures
- Time management
- Critical Thinking Skills
- Active listening
- Data entry
- Adjusting routes
- Stress tolerance
- Verbal and written communication
- Multitasking and organization
- Customer service
Timeline
Dispatcher
Grake Transport
01.2024 - Current
Retail Sales Associate
Kendra Scott
10.2022 - 01.2024
Freight Broker/Agent Training -
Temple University
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