Kaylie Harris
Holton,MI
Summary
Detail-oriented Host with extensive experience in managing reservations and waitlists to optimize seating efficiency. Communicates effectively with guests and staff to address inquiries and relay feedback. Skilled in cash handling and POS transactions while maintaining organization at the host stand, consistently delivering exceptional service in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
The Lakehouse Waterfront grille
Muskegon, Michigan
07.2026 - Current
- Seated parties efficiently based on table availability and dining room flow to enhance guest experience.
- Answered phone calls regarding dining hours, bookings, and guest inquiries to facilitate smooth operations.
- Presented menus and guided guests to waterfront dining areas.
- Managed reservations and waitlist effectively to optimize seating arrangements and minimize guest wait times.
- Cleaned and organized host stand and entrance area to create a welcoming atmosphere for guests.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Communicated with kitchen staff regarding customer feedback or complaints.
Bartender
Holton American Leigon
Holton, Michigan
04.2026 - 09.2026
- Mixed cocktails and poured beers to enhance guest satisfaction at American Legion lounge.
- Checked identification and followed responsible alcohol service rules.
- Handled cash, tabs, and register transactions accurately to ensure smooth bar operations.
- Restocked liquor, beer, mixers, and glassware before shifts.
- Cleaned bar surfaces, equipment, and service areas throughout shift.
- Provided friendly service to assist members and guests, fostering a welcoming atmosphere at Holton American Legion.
- Greeted customers warmly upon entry to enhance their experience. and provided excellent customer service.
Bartender/Restaurant Server
Fricanos Muskegon Lake
Holton, MI
03.2023 - 02.2026
- Took guest orders and delivered beverages with friendly, accurate table service.
- Crafted cocktails using quality ingredients and precise measurements. and poured drinks following Fricano's Muskegon Lake service standards.
- Verified IDs and enforced alcohol service policies to ensure guest safety.
- Greeted customers and provided excellent customer service.
- Prepared garnishes for drinks, ensuring freshness and presentation., glassware, and drink stations before peak service.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
- Processed payments accurately and efficiently with a POS system.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Balanced daily registers and prepared sales reports for management review.
Education
Holton High School
Holton, MISkills
Detail-oriented Reservation Manager with expertise in optimizing seating arrangements and managing waitlists Communicates effectively with guests and staff to enhance service delivery and address inquiries Experienced in cash handling and POS transactions, ensuring a streamlined dining experience in high-pressure settings
Detail-oriented Reservation Manager with expertise in optimizing seating arrangements and managing waitlists Communicates effectively with guests and staff to enhance service delivery and address inquiries Experienced in cash handling and POS transactions, ensuring a streamlined dining experience in high-pressure settings
References
References available upon request.
Timeline
Restaurant Hostess
The Lakehouse Waterfront grille
07.2026 - Current
Bartender
Holton American Leigon
04.2026 - 09.2026
Bartender/Restaurant Server
Fricanos Muskegon Lake
03.2023 - 02.2026
Holton High School