Kaylie Hegwood
Collinsville
Summary
Expert in crisis handling, alliance building, and service screening. Good communication, conflict management, and multitasking abilities. Highly motivated and enthusiastic about helping people in need. Experienced crisis response professional knowledgeable about strategies for reintroducing calm to emotionally-charged crisis situations. Skilled in reflective listening, relationship-building, and collaborative problem-solving. Dedicated to offering meaningful assistance and influencing callers. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges, utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Crisis Advocate
The Center For Youth And Family Solutions
10.2023 - 06.2025
- Collaborated with community partners to ensure a comprehensive support system for clients, facilitating access to essential resources.
- Served as an expert witness in court proceedings when needed, advocating passionately on behalf of clients and the organization.
- Promoted self-care among coworkers by leading mindfulness activities during staff meetings, contributing to a positive work environment.
- Developed strong rapport with clients through empathetic listening and active engagement, promoting trust and open communication.
- Established an effective feedback loop with clients, using their input to continually refine our services and better meet their needs.
- Provided crisis intervention services for clients in need, resulting in decreased stress levels and increased feelings of empowerment.
911 Emergency Dispatcher
Scott Emergency Communications Center
10.2024 - 02.2025
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Security Dispatcher
GardaWorld Security
12.2022 - 10.2024
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Trained new dispatchers on company protocols, software systems, and effective communication techniques for better team performance.
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Provided superior customer service by addressing client concerns promptly and professionally, maintaining positive relationships with clients.
Food Nutritionist
Genesis Medical Center, East
06.2020 - 01.2021
- Assessed the nutritional needs of special populations, such as pregnant women or older adults, and provided tailored recommendations for optimal health maintenance.
- Monitored client progress and adjusted nutrition plans as needed, ensuring optimal results and satisfaction.
- Monitored calorie count for individual patients in accordance with specific nutritional needs as specified by physicians.
Brand Ambassador
Hollister
09.2019 - 12.2019
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Communicated product information with confidence and educated consumers about company.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Planned future sampling opportunities and special events.
Sales Associate
TJ Maxx, TJX Companies
08.2018 - 12.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
GED -
Davenport West Center
Davenport, IA07-2022
Associate of Applied Science - Criminal Justice
Scott Community College
Riverdale, IA12-2024
Skills
- Professional boundaries
- Client advocacy
- De-escalation techniques
- Crisis handling
- Teamwork
- Problem-solving
- Crisis management
Timeline
911 Emergency Dispatcher
Scott Emergency Communications Center
10.2024 - 02.2025
Crisis Advocate
The Center For Youth And Family Solutions
10.2023 - 06.2025
Security Dispatcher
GardaWorld Security
12.2022 - 10.2024
Food Nutritionist
Genesis Medical Center, East
06.2020 - 01.2021
Brand Ambassador
Hollister
09.2019 - 12.2019
Sales Associate
TJ Maxx, TJX Companies
08.2018 - 12.2018
GED -
Davenport West Center
Associate of Applied Science - Criminal Justice
Scott Community College
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