Kaylie Johnson
Rocky Mount,NC
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
10
10
years of professional experience
Work History
Server
Outback Steakhouse
08.2023 - 05.2025
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Sales Consultant
CarMax
09.2021 - 03.2023
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
Member Service Representative
LIBERTY Dental Plan
12.2018 - 12.2019
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Customer Service Representative
One Touch Direct, LLC
01.2019 - 03.2019
- Conducted voter outreach and data collections through telephone-based surveys as part of a presidential campaign initiative, utilizing cold c alling techniques to gather public opinion.
Server
Denny's
01.2018 - 10.2018
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Food Service Worker
Jersey Mike's Subs
09.2017 - 06.2018
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Server
Red Lobster
05.2016 - 01.2018
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server/Shift Leader
Texas Steakhouse & Saloon
03.2015 - 05.2016
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
High school or equivalent - high school diploma
Nash Community College
Nashville, NC09.2018
Skills
- Strong work ethic
- Cash handling
- Problem-solving skills
- Verbal and written communication
- Organization
- Complaint handling
Timeline
Server
Outback Steakhouse
08.2023 - 05.2025
Sales Consultant
CarMax
09.2021 - 03.2023
Customer Service Representative
One Touch Direct, LLC
01.2019 - 03.2019
Member Service Representative
LIBERTY Dental Plan
12.2018 - 12.2019
Server
Denny's
01.2018 - 10.2018
Food Service Worker
Jersey Mike's Subs
09.2017 - 06.2018
Server
Red Lobster
05.2016 - 01.2018
Server/Shift Leader
Texas Steakhouse & Saloon
03.2015 - 05.2016
High school or equivalent - high school diploma
Nash Community College
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