Kaylie Shaw
Curwensville,PA
Summary
Driven to transition into new field, having developed strong design and customer service skills in fast-paced retail environment. Excels in creating visually appealing displays and managing client relationships. Seeking to apply these transferrable skills in new and challenging role.
Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2
2
years of professional experience
Work History
The Curwensville Florist
Curwensville, PA
08.2024 - Current
- Designed and arranged floral displays for various occasions, enhancing customer experiences.
- Provided exceptional customer service, assisting clients with selections and recommendations.
- Maintained inventory of flowers and supplies, ensuring freshness and quality standards.
- Collaborated with team members to execute large orders efficiently and accurately.
- Educated customers on flower care techniques, improving product longevity satisfaction.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Resolved customer inquiries and complaints via phone and email, ensuring timely and effective solutions.
- Maintained accurate records of customer interactions in CRM system for improved service tracking.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Waitress
The Strawberry Tree
Curwensville, PA
06.2024 - 12.2025
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours, enhancing workflow and team collaboration.
- Assisted in training new staff on menu items and service protocols, fostering a cohesive team environment.
- Handled cash register operations accurately, maintaining financial integrity of daily transactions.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Developed strong relationships with regular customers, contributing to a welcoming atmosphere and loyalty.
- Implemented suggestions for improving service speed and efficiency, positively impacting overall guest experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Waitress
Eating Park
DuBois, PA
08.2023 - 08.2024
- Resolved customer complaints promptly, demonstrating problem-solving skills in high-pressure situations.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
- Developed strong relationships with regular customers, contributing to a welcoming atmosphere and loyalty.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Education
High School Diploma -
Curwensville Area High Schoole
Curwensville06-2023
Skills
- Customer Service-oriented
- Inventory management and ordering
- Client engagement and assistance
- Cost estimates
- Effective preservation methods
- Consultative sales techniques
- Walk-through conduction
- Order preparation and processing
- Attention to detail
- Flower pruning and watering
Timeline
The Curwensville Florist
08.2024 - Current
Waitress
The Strawberry Tree
06.2024 - 12.2025
Waitress
Eating Park
08.2023 - 08.2024
High School Diploma -
Curwensville Area High Schoole