Kaylin Ballard
Detroit
Summary
Detail-oriented healthcare operations professional with 3 years of experience supporting providers, clients, and internal teams. Strong background in therapist support, client intake, scheduling coordination, CRM documentation, and issue resolution. Known for accuracy, empathy, and efficiency in fast-paced service environments.
Overview
8
8
years of professional experience
Work History
Client Service Representative
Great Lakes Psychology Group
Troy
09.2022 - Current
- Support therapists by coordinating client intake, scheduling, and administrative workflows
- Process new client enrollments with accurate documentation and timely submissions
- Maintain detailed, HIPAA-aware records of all client and provider communications in CRM systems
- Resolve complex client concerns by collaborating with clinical and operations teams
- Balance high call volume with administrative accuracy while meeting performance metrics
Executive Development Program
Macy’s Inc.
Troy
09.2020 - 09.2022
- Supported daily operations, staffing coordination, and cross-functional communication
- Prepared executive reports using operational and performance data
- Implemented process improvements that reduced errors and improved service delivery
- Trained and supported team members to maintain consistency and compliance
Customer Service Executive
Maven Car Sharing / General Motors
Warren
07.2018 - 03.2020
- Managed high-volume client support with detailed account documentation
- Investigated billing discrepancies through system research and issue escalation
- Coordinated with internal teams to resolve issues efficiently and accurately
Education
Bachelor of Science - Business Merchandising
Western Michigan University
Kalamazoo, MISkills
- Provider & Therapist Support
- Client Intake & Enrollment
- Scheduling Coordination
- CRM Documentation
- HIPAA-Aware Communication
- Healthcare Operations
- Claims Analysis
- Issue Resolution
- Microsoft Excel & Spreadsheets
- Cross-Functional Collaboration
Timeline
Client Service Representative
Great Lakes Psychology Group
09.2022 - Current
Executive Development Program
Macy’s Inc.
09.2020 - 09.2022
Customer Service Executive
Maven Car Sharing / General Motors
07.2018 - 03.2020
Bachelor of Science - Business Merchandising
Western Michigan University