Kaylin Heisler
Phoenix,AZ
Summary
Dynamic professional with a dedicated work ethic and exceptional customer service experience at Popo's Fiesta Del Sol. Proven ability to enhance guest satisfaction through effective multitasking and problem-solving. Skilled in POS operation and team collaboration, consistently delivering personalized service and training new hires to uphold high standards. Also performing opening and closing manager duties. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Server
Popo's Fiesta Del Sol
09.2009 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Personal Trainer
Esporta
01.2024 - 08.2024
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
Education
Certificate - Personal Training Certification
Glendale Community College
Glendale, AZ05-2022
Associate in Criminology -
Glendale Community College
Glendale, CA05-2015
Skills
- Dedicated Work Ethic
- Exceptional customer service
- Cash Management
- Customer Engagement
- Management Duties
- Multitasking and organization
- Team player
- Reliable and responsible
- POS operation
- Problem-solving
- Cool under pressure
- Excellent communication
Timeline
Personal Trainer
Esporta
01.2024 - 08.2024
Server
Popo's Fiesta Del Sol
09.2009 - Current
Certificate - Personal Training Certification
Glendale Community College
Associate in Criminology -
Glendale Community College
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