KAYLIN JACINTO
Brooklyn,US
Summary
Patient Service Assistant skilled in front desk operations and patient care, adept at managing high-volume environments with precision. Demonstrates strong adaptability and communication skills, ensuring seamless collaboration and patient satisfaction. Committed to upholding safety standards and confidentiality, leveraging organizational skills in a dynamic healthcare setting.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
CityMD Urgent Care Center
Brooklyn, New York
10.2025 - Current
- Communicated effectively with healthcare providers to ensure seamless patient care.
- Processed insurance information and verified coverage for medical services.
- Coordinated patient check-in and check-out procedures efficiently.
- Collaborated with team members to enhance overall patient experience.
- Answered incoming calls in a professional manner.
- Verified insurance information and collected payments.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Referred patients to appropriate professionals and services.
Radiology Technician Aide
Memorial Sloan Kettering
New York, NY
01.2024 - 09.2025
- Managed front desk operations, checking in 50 or more patients daily, ensuring a smooth workflow and minimal wait times.
- Monitored and replenished medical equipment, maintaining 100% inventory accuracy for contrast agents, protective gear, and imaging accessories.
- Ensured full HIPAA compliance by safeguarding patient information and maintaining strict confidentiality.
- Safely transported over 50 patients per shift to and from imaging rooms using stretchers and wheelchairs, prioritizing comfort and proper handling.
- Provided assistance in a secondary language when needed.
- Assisted radiologists in preparing patients for imaging procedures.
Student Apprentice Worker
Office of Food and Nutrition Services
Brooklyn, USA
06.2023 - 08.2023
- Served summer meals to camps and students.
- Assisted in meal preparation, ensuring nutritional guidelines were met while fostering a welcoming environment for all students.
- Engaged with students during breakfast service, promoting a positive atmosphere and encouraging healthy eating habits.
- Executed daily cleaning tasks following health standards, resulting in a consistently hygienic cafeteria environment.
- Prepared summer meals efficiently, ensuring timely service that met the needs of camps and students.
- Adapted quickly to tasks assigned by the Teacher-in-charge, demonstrating flexibility and a willingness to learn in a dynamic environment.
Education
HIGH SCHOOL DIPLOMA -
Clara Barton High School
Brooklyn, NY06.2024
Bachelor of Science - Biology
Brooklyn College
Brooklyn, NYSkills
- Insurance verification
- Patient coordination
- HIPAA compliance
- Equipment inventory
- Team collaboration
- Time management
- Effective communication
- Attention to detail
- Problem solving
- Appointment reminders
- Scheduling appointments
- Verbal and written communication
- Reception management
- Electronic health records
- Phone and email etiquette
- Money handling
- Patient registration
- FLUENT IN Spanish
- Customer relationship management
Languages
- English
- Spanish, Native
- English, Native
Timeline
Patient Service Representative
CityMD Urgent Care Center
10.2025 - Current
Radiology Technician Aide
Memorial Sloan Kettering
01.2024 - 09.2025
Student Apprentice Worker
Office of Food and Nutrition Services
06.2023 - 08.2023
HIGH SCHOOL DIPLOMA -
Clara Barton High School
Bachelor of Science - Biology
Brooklyn College