Kayla Lewis
Brooklyn,NY
Summary
Detail-oriented professional with extensive experience in medical reception and administrative support. Expertise in managing high-volume phone calls and utilizing EMR systems for accurate patient documentation. Committed to enhancing clinic efficiency and patient satisfaction.
Overview
4
4
years of professional experience
2024
2024
years of post-secondary education
Work History
Patient Service Representative
Lenox Hill Radiology
Brooklyn, New York
10.2025 - Current
- Provide high-level administrative and operational support within a busy imaging center.
- Manage appointment scheduling, cancellations, and rescheduling, while coordinating with providers and clinical staff.
- Perform accurate demographic entry, encounter close-out, and documentation with EMR systems.
- Prepare, update, and organize patient records, and consent forms.
- Screen and manage high-volume, multi-line phone calls, relaying time-sensitive information professionally.
- Support daily office operations, including document preparation, filing, scanning, and supply coordination.
- Maintain strict adherence to HIPAA and confidentiality standards.
Patient Coordinator
Schweiger Dermatology
BROOKLYN, NY
10.2024 - 10.2025
- Supported physicians by managing provider schedules and coordinating patient appointments.
- Prepared professional correspondence and ensured accurate documentation for daily clinic operations.
- Verified insurance information and updated patient demographics to meet compliance requirements.
- Communicated with patients regarding appointment confirmations, changes, and follow-ups.
- Operated independently in a fast-paced clinical environment while managing shifting priorities.
- Collaborated with clinical and administrative teams to maintain efficient office workflows.
Medical Greeter
Quest Diagnostics
New York, New York
07.2023 - 10.2024
- Welcomed patients upon arrival and guided them through check-in procedures.
- Communicated with patients regarding appointment confirmations, changes, and follow-ups.
- Operated independently in a fast-paced clinical environment while managing shifting priorities.
High School Aide
Uncommon Schools
Brooklyn, New York
06.2022 - 07.2023
- Provided clerical and administrative support, including filing, copying, document preparation, and record management.
- Assisted teachers with classroom management and daily activities.
Supervised students during lunch and recess to ensure safety. - Answered phones, transferred calls, and maintained accurate communication logs.
- Assisted with inventory tracking, supply ordering, and mail distribution.
- Supported day-to-day operational and administrative needs.
Education
Associate of Science -
Kingsborough Community College
Brooklyn, NY 09.2023 - 02.2026
Uncommon Prep Charter High School
Brooklyn, NYSome College (No Degree) - Biology
Morgan State University
Baltimore, MDSkills
- Patient support
- Appointment scheduling
- Medical record management
- Effective communication
- EMR/EHR systems
- Multitasking
- Physician & Facility Administrative Support
- Microsoft Office
- Medical terminology
- Insurance verification
- Phone etiquette
Timeline
Patient Service Representative
Lenox Hill Radiology
10.2025 - Current
Patient Coordinator
Schweiger Dermatology
10.2024 - 10.2025
Associate of Science -
Kingsborough Community College
09.2023 - 02.2026
Medical Greeter
Quest Diagnostics
07.2023 - 10.2024
High School Aide
Uncommon Schools
06.2022 - 07.2023
Uncommon Prep Charter High School
Some College (No Degree) - Biology
Morgan State University