KAYLIN JACOBS
Summary
Healthcare professional with 6+ years of experience in clinical operations and patient access. Proven track record in improving efficiency and optimizing workflows through data analysis and effective coordination. Skilled in Epic EMR, Microsoft Excel, and revenue cycle management, with a solid understanding of CPT codes. Aiming to leverage expertise in healthcare operations and project coordination to enhance system performance and patient outcomes.
Overview
7
7
years of professional experience
Work History
Administrative Coordinator
Kelsey-Seybold Clinic
04.2025 - Current
- Maintain and audit patient records in Epic EMR, ensuring data accuracy and HIPAA compliance
- Support daily healthcare operations and system workflows, ensuring accurate patient data and scheduling optimization
- Analyzed workflows to identify opportunities for process improvement, contributing to more efficient operations
- Collaborated with clinical, billing, and IT teams to troubleshoot system issues, resolving discrepancies and ensuring seamless operations
- Tracked operational metrics in Microsoft Excel, maintained logs, and supported reporting needs to enhance data visibility
- Assist with documentation of workflows and internal processes to improve system efficiency
Ambulatory Service Representative
Kelsey-Seybold Clinic
03.2023 - 04.2025
- Managed high-volume patient registration, insurance verification, and scheduling, supporting revenue cycle operations
- Reviewed patient accounts and insurance information to support accurate claims submission and billing processes
- Applied working knowledge of CPT and ICD-10 codes to ensure proper documentation and reduce claim errors
- Identified and corrected data discrepancies to enhance claims accuracy and streamline processing
- Tracked patient data and scheduling trends using Excel to support workflow improvements
- Collaborated with billing and clinical teams to ensure clean claims and minimize denials
Licensed Customer Service Agent
Auto Club Group
08.2022 - 03.2023
- Resolved complex customer issues by analyzing account data, leading to quicker resolutions and enhanced customer satisfaction
- Maintained accurate records and ensured compliance with regulatory requirements, supporting business integrity and customer trust
- Improved workflows through problem-solving and process enhancements, resulting in streamlined operations and better service delivery
Licensed Insurance Agent (P&C)
Allstate
05.2021 - 07.2022
- Analyzed client data and risk profiles to create customized insurance solutions
- Maintained accurate documentation to ensure compliance with industry regulations
- Enhanced data accuracy and analytical skills while managing high-volume client inquiries
Sales Associate
Dillard’s
07.2019 - 05.2021
- Provided exceptional customer service while ensuring accurate transaction records
- Assisted customers with product selections and inquiries.
- Processed transactions accurately and efficiently at the register.
- Maintained merchandise displays to enhance store presentation.
- Cultivated communication and problem-solving skills in high-pressure environment
Education
B.A. - Business Administration
Lamar University
Beaumont, TX05-2026
Skills
- Healthcare Administration
- Medical Terminology
- Epic Systems (EMR)
- Project coordination
- Data reporting
- Report generation
- Data Tracking
- Microsoft Excel
- Spreadsheets
- Scheduling Systems
Projects
High-Volume Patient Intake Optimization
- Managed intake for 150+ patients daily while maintaining accuracy and efficiency
- Improved workflow processes to reduce bottlenecks and enhance patient flow
Claims Accuracy & Revenue Cycle Support
- Ensured accurate insurance verification and documentation to support clean claims
- Reduced errors by identifying discrepancies during patient intake
Timeline
Administrative Coordinator
Kelsey-Seybold Clinic
04.2025 - Current
Ambulatory Service Representative
Kelsey-Seybold Clinic
03.2023 - 04.2025
Licensed Customer Service Agent
Auto Club Group
08.2022 - 03.2023
Licensed Insurance Agent (P&C)
Allstate
05.2021 - 07.2022
Sales Associate
Dillard’s
07.2019 - 05.2021
B.A. - Business Administration
Lamar University