Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaylin Kane

Texas City

Summary

Results-driven Customer Service Manager with a proven track record in enhancing client satisfaction and team performance. Expertise in problem-solving, decision-making, and conflict resolution has consistently led to improved service delivery.

Overview

13
13
years of professional experience

Work History

Customer Service Manager

Stellar Tax Service
Texas City, TX
12.2018 - Current
  • Implemented feedback systems and documented client interactions to enhance issue resolution and improve satisfaction.
  • Led customer service team to enhance client interaction and satisfaction.
  • Streamlined communication processes between departments to ensure consistent service delivery and knowledgeable staff to ensure world class customer experience.
  • Resolved and took ownership of customer complaints with company policies in mind, while prioritizing customer satisfaction and loyalty.
  • Assessed performances to determine training needs and define accurate plans to ensure customer satisfaction and retention.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, deeply investigated to clearly understand and eliminated any concerns.
  • Developed training programs for staff to improve service quality and operational efficiency.

Administrative Assistant

Insta-Cash
Texas City, TX
08.2013 - 11.2018
  • Managed office communications, ensuring timely responses to client inquiries and staff requests.
  • Coordinated meetings and appointments, optimizing schedules for executives and team members.
  • Implemented process improvements that reduced administrative errors and increased task completion rates.
  • Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
  • Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
  • Reduced errors in documentation by meticulously proofreading and editing written materials.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Monitored inventory levels of office supplies, facilitating timely procurement to support operational needs.

Education

College of The Mainland
Texas City, TX

Skills

  • Problem-solving
  • Decision-making
  • Handling escalations
  • Continuous improvement
  • Training and mentoring
  • Time management
  • Team building and leadership
  • Customer relationship management (CRM)
  • Conflict resolution techniques
  • MS office

Timeline

Customer Service Manager

Stellar Tax Service
12.2018 - Current

Administrative Assistant

Insta-Cash
08.2013 - 11.2018

College of The Mainland