Kaylin McClennon
Conway
Summary
Customer service professional with 4+ years of experience supporting office operations and assisting clients. Skilled in scheduling, record-keeping, and managing front desk tasks. Known for strong communication, organization, and providing excellent service in fast-paced environments.
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
6
6
years of professional experience
Work History
Front desk agent
The Sheraton
Saint Stephen, S.C
10.2025 - Current
- Greeted and assisted guests with check-in and check-out procedures in a professional manner
- Verified guest identification, reservations, and payment information accurately
- Answered guest questions regarding hotel amenities, policies, and local attractionsHandled group check-ins with preassigned key cards and room blocks, accelerating arrivals and contributing to smoother lobby throughput
- Resolved reservation conflicts on the spot by coordinating with revenue and operations, preventing disruptions and preserving smooth check-in flow
Part time Customer Service Representative
Walmart
Moncks Corner, S.C
08.2020 - Current
- Engaged in customer conversations to understand needs, resolve issues, and answer product-related questions for hundreds of shoppers weekly
- Utilized conflict resolution techniques to de-escalate customer concerns, fostering a positive shopping experience
- Aid customers with product selection, ordering, billing, returns, exchanges, and technical support
Program Coordinator Intern
Trident Technical College
North Charleston, SC
08.2025 - 01.2026
- Assisted in developing educational materials to enhance student engagement and learning outcomes.
- Organized events and workshops, promoting student involvement and community outreach initiatives.
- Supported faculty with administrative tasks, enhancing course delivery and resource availability.
- Managed participant registrations, maintaining accurate records and facilitating onboarding processes.
- Contributed creative ideas during brainstorming sessions that led to innovative solutions addressing challenges faced by interns or partner organizations.
Student Assistant
Post Office
08.2023 - 10.2025
- Organized and managed thousands of student records, improving accessibility, and efficiency for students and staff
- Facilitated communication between faculty members and students, ensuring timely responses through email correspondence or telephone calls
Early childhood literacy intern
Coastal Carolina University
Conway
01.2023 - 04.2023
- Supported early literacy sessions for pre-K learners, raising engagement through tailored games
- Coordinated with classroom aides to rotate students through literacy tasks efficiently, minimizing downtime and sustaining engagement
Education
Bachelor of Science - Public Health
Coastal Carolina University
Conway, SC05-2026
Skills
- Microsoft Office
- Data Entry
- Communication
- Customer Service
- Record Management
- Cash handling
- Guest services
Websites
Timeline
Front desk agent
The Sheraton
10.2025 - Current
Program Coordinator Intern
Trident Technical College
08.2025 - 01.2026
Student Assistant
Post Office
08.2023 - 10.2025
Early childhood literacy intern
Coastal Carolina University
01.2023 - 04.2023
Part time Customer Service Representative
Walmart
08.2020 - Current
Bachelor of Science - Public Health
Coastal Carolina University
Additional information
- Internship experience
- CCU early childhood literacy center
- Supported early childhood educators by assisting with classroom activities, promoting literacy development, and engaging children in age-appropriate learning experiences. Helped prepare educational materials, observed child development, and supported a safe, nurturing learning environment.