Kaylin Nguyen
Zoto Sushi
Winter Springs,FL
4
years of professional experience
Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.
Work History
Server
7 Months- Assisted in training new servers on menu knowledge and service protocols.
- Resolved customer complaints promptly to enhance dining experience and loyalty.
- Maintained cleanliness and organization of dining area to ensure compliance with health standards.
- Participated in team meetings to discuss operational improvements and service enhancements.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Front Desk Receptionist
2 Years 3 Months- Managed front desk operations to ensure smooth guest check-in and check-out processes.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Developed strong relationships with clients, fostering loyalty through personalized service interactions.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments.
- Handled cash, credit, and debit transactions with accuracy and attention to detail.
- Assisted customers with returns, refunds and resolving transaction issues.
Host, Server
1 Year 1 Month- Greeted and seated guests, ensuring prompt service and positive dining experiences.
- Managed reservation systems to optimize seating arrangements and minimize wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Collaborated with kitchen staff to communicate guest needs and special requests efficiently.
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Efficiently processed orders using POS systems, maintaining accuracy in transactions.
- Managed multiple tables simultaneously, demonstrating strong multitasking abilities.
Barista
1 Year- Prepared high-quality beverages following standardized recipes and customer preferences.
- Maintained cleanliness and organization of workstations to ensure efficient service delivery.
- Assisted in training new baristas on beverage preparation and customer service techniques.
- Managed inventory levels, restocking supplies as needed to prevent shortages during peak hours.
- Cleaned counters, machines, utensils, and seating areas daily.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Host
4 Months- Greeted and seated guests promptly, ensuring positive first impressions.
- Managed waitlists efficiently, optimizing guest flow during peak hours.
- Provided menu information and recommendations to enhance dining experiences.
- Coordinated with servers and kitchen staff for seamless service delivery.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma
Skills
Strong work ethic
Exceptional customer service
Cash handling
Professional appearance
Customer service
Menu memorization
Food running
High volume dining
Service prioritization
Team collaboration
Quality control
Suggestive selling
Table bussing
Table setting
Guest seating
Calm demeanor
Team player
Adaptable and flexible
Warm and friendly
Reliable and responsible
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Server
Zoto Sushi
11.2025 - CurrentRead More
Front Desk Receptionist
Angel Spa and Nails
09.2023 - 12.2025Read More
Host, Server
Ichiban Sushi House
09.2022 - 10.2023Read More
Barista
Ding Tea
09.2022 - 09.2023Read More
Host
K-Nam Sushi and KBBQ
08.2022 - 12.2022Read More
Riverview High School
High School Diploma
Read More