Kaylin Phillips
Alo Yoga
Lincoln,NE
1
Certification
7
years of professional experience
Resourceful Member Service Representative known for high productivity and efficient task completion. Specialize in customer service, problem-solving, and communication skills. Excel in interpersonal interactions, adaptability, and conflict resolution to enhance member satisfaction and loyalty.
Work History
Sales and Service Associate
10 Months- Organized displays to improve visual merchandising, contributing to an inviting store environment.
- Educated customers on Alo Yoga's apparel and brand philosophy, enhancing their shopping experience through in-depth product knowledge.
- Processed purchases, returns, and exchanges while ensuring adherence to brand standards, fostering customer satisfaction.
Member Services Representative
2 Years- Assisted members with check-in and navigating available services to enhance their experience.
- Performed cleaning and maintenance on gym equipment to ensure safety and functionality.
- Provided customer service through guest tours, detailed membership information, and prompt phone assistance.
- Trained new staff on proper procedures for handling member accounts and service requests.
Server
7 Months- Delivered courteous, prompt service to enhance guest satisfaction.
- Informed customers of daily specials and signature menu items.
- Executed opening and closing duties, including setting up dining area and restocking supplies to maintain smooth operations.
- Managed POS terminals for order input, bill splitting, and total calculations to streamline transaction processes.
Customer Service Representative
6 Months- Delivered exceptional customer service, enhancing customer satisfaction
- Responded to customer inquiries with accurate information about products and services
- Processed payments efficiently and accurately using cash, check, credit card, or gift card
Server
6 Months- Served guests courteously, quickly, and efficiently to enhance dining experience.
- Provide information to help with food and beverage selection.
- Assisted staff at food expo by efficiently delivering meals to tables.
- Provided detailed information on food and beverage selection to assist guests in making informed choices.
- Complete side work to maintain a clean dining environment.
Server
3 Months- Recorded customer orders on cash register and point-of-sale system, ensuring accuracy and efficiency.
- Communicated special requests and allergies to kitchen staff to enhance customer satisfaction and safety.
- Collaborated with restaurant staff to streamline operations and improve overall service quality.
- Accurately recorded orders on cash register and point-of-sale system.
Customer Service Representative
4 Months- Responded to customer inquiries, delivering accurate information on products and services to enhance customer satisfaction.
- Sorted and arranged photo orders in the photo department to ensure efficient processing.
- Managed order tracking from initiation to delivery, ensuring timely receipt of goods and services.
- Restocked shelves with merchandise in a timely manner to maintain inventory levels.
- Operated cash register efficiently and accurately; processed payments by cash, check, credit card, gift card or automatic debit.
Member Services Representative
5 Months- Supported members with seamless check-in and access to services
- Cleaned and maintained fitness equipment to ensure safety and functionality
- Delivered customer service through guest tours, membership information, and phone inquiries
Host
7 Months- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Processed payments from customers using a POS system.
Food Runner/Busser
2 Years 4 Months- Followed proper sanitation guidelines when handling food products.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
- Greeted and welcomed customers as they arrived at the restaurant.
- Organized food orders and ensured accuracy of items served to customers.
Customer Service Representative
5 Months- Customer service, cashier, fitting room attendant.
- Organize floor displays and merchandise.
- Resolved customer complaints promptly and efficiently.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Some College (No Degree) - Nursing
Skills
Retail sales
Customer service
Hospitality Support Skills
Cash Handling Expertise
Sales Expertise
Point Of Sale Systems
Issue Resolution
Organization and time management
Oral and writing communication
Certification
- CPR/ AED Certification, 02/01/23, 02/28/25
Personal Information
Timeline
Sales and Service Associate
Alo Yoga
10.2025 - 08.2026Read More
Server
Biscuits Cafe
01.2025 - 08.2025Read More
Customer Service Representative
Garage Clothing Store
11.2024 - 05.2025Read More
Server
The Lola - Cocktail Lab & Eatery
01.2024 - 07.2024Read More
Member Services Representative
Planet Fitness
10.2023 - 10.2025Read More
Server
Charred Burgers + Bar
06.2023 - 09.2023Read More
Customer Service Representative
Walgreens
05.2023 - 09.2023Read More
Member Services Representative
Planet Fitness
12.2022 - 05.2023Read More
Host
Hiro 88
11.2021 - 06.2022Read More
Customer Service Representative
Marshalls
01.2021 - 06.2021Read More
Food Runner/Busser
Brewsky's
07.2019 - 11.2021Read More
Glendale Community College
Some College (No Degree) from Nursing
Read More