Kaylin Roberts
Oklahoma City
Summary
Personable and dedicated Customer Service Representative with extensive experience in the business and sales industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and result-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
T-Mobile
Oklahoma City, OK
05.2025 - Current
- Resolved customer inquiries using CRM software to enhance satisfaction and loyalty.
- Provided product knowledge and troubleshooting support for mobile devices and services.
- Analyzed customer feedback to identify trends and recommend service improvements.
Customer Service Representative
Oklahoma Student Loan Authority
Oklahoma City, Ok
05.2019 - 05.2025
- I am responsible for assisting borrowers with making payments applying deferments and forbearances when necessary and keeping our borrowers updated on any changes and opportunities. I am also part of the Credit Team, I update monthly reports.
Customer Service Supervisor
Mathis Brothers Furniture
Oklahoma City, OK
05.2016 - 05.2019
- I was responsible for handling in person and over the phone escalations. I also participated in team building assignments such as creating and instructing informative and fun training classes. I also trained new employees regularly.
Teller Service Representative
Tinker Federal Credit Union
Oklahoma City, Ok
05.2014 - 08.2015
- This job opportunity began as a Internship through my high school's Finance Academy that I participated in my senior year. After graduation I was given a Summer Hire position because I attended college full time. I was responsible for basic banking transactions such as withdrawals, deposits, bank wires, cashing checks etc.
Education
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University of Central Oklahoma
Edmond, Oklahoma, OkAssociate of Science - Business Management
Oklahoma State University
Oklahoma City, OKHigh School Diploma - Registered Nursing
05.2018
Skills
- Great people skills
- Hard working
- Focused
- Enthusiastic
- Punctual
- Reliable
- Driven
- Ambitious
Timeline
Customer Service Representative
T-Mobile
05.2025 - Current
Customer Service Representative
Oklahoma Student Loan Authority
05.2019 - 05.2025
Customer Service Supervisor
Mathis Brothers Furniture
05.2016 - 05.2019
Teller Service Representative
Tinker Federal Credit Union
05.2014 - 08.2015
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University of Central Oklahoma
High School Diploma - Registered Nursing
Associate of Science - Business Management
Oklahoma State University