Kaylin Seeley
Dayton
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Cintas
12.2022 - 03.2025
- Manage high call volumes with quick, effective resolutions to ensure customer satisfaction. Work with a team to improve efficiency and service quality. Use customer feedback to identify trends and support ongoing improvements. Accurately process payments and maintain account records. Apply strong product knowledge to assist customers and build positive relationships. Support new team members to encourage teamwork and a positive work environment.
Logistics Account Executive
Total Quality Logistics (TQL)
07.2022 - 11.2022
- Managed shipments to ensure on-time delivery and client satisfaction. Negotiated carrier rates to reduce costs. Build strong client relationships to boost retention and service quality. Coordinated logistics with accurate tracking and updates. Solved problems quickly to keep operations running smoothly.
Customer Service Representative - Chat
Victoria's Secret
09.2019 - 07.2022
- Managed multiple customer inquiries at once, resolving issues quickly. Educated customers on products to improve their experience. Handled order changes accurately and protected customer data. Used tools like Outlook and Word to support service tasks. Build strong relationships through responsive support. Resolved complex issues to boost satisfaction and loyalty. Improved order processes to save time and reduce errors.
Seasonal Coach
Victoria's Secret
08.2020 - 02.2021
- Trained new associates in customer service skills to improve quality. Created activities to reduce holiday stress and boost morale. Encouraged accountability and growth among team members. Built a supportive, collaborative work environment. Mentored new hires on company values and service best practices.
Teacher of Infant Room
Cambridge Academy Child Care and Learning Center
05.2018 - 09.2019
- Welcomed and supported parents and infants in a warm, friendly environment. Promoted healthy growth by helping infants meet key milestones. Maintained a safe, secure space focused on well-being. Led interactive activities to encourage early learning. Followed safety protocols and provided personalized care to meet each infant’s needs.
Nanny
Tipp City
08.2016 - 12.2018
- Prepared healthy meals to support children’s growth. Used educational games to teach colors, letters, and numbers. Encouraged positive behavior and helped children learn right from wrong. Created a safe, supportive space for learning and exploration. Led activities that promote curiosity, cognitive development, and social skills.
Afternoon Teacher of 3 Year Olds
Cambridge Academy Child Care and Learning Center
08.2017 - 05.2018
- Welcomed children each day to create a friendly classroom. Taught basic skills and supported social development. Provided healthy meals to encourage good eating habits. Promoted problem-solving and perseverance. Led fun, age-appropriate activities to build social and learning skills in 3-year-olds.
File Clerk/ Receptionist
Ideal Image Inc
08.2013 - 07.2017
- Organized and delivered office files to staff, improving workflow. Operated office equipment and kept databases accurate. Handled mail and staff communication to speed up file access. Maintained an efficient filing system to boost productivity and streamline operations.
Education
Early Childhood Education
Sinclair Community College
04.2017
High School Diploma - undefined
Vandalia Butler High School
01.2015
Skills
- Organizational Skills
- Multi-tasking Leadership
- Adaptability Team Collaboration
- Critical thinking
- Payment processing
- Emotional Intelligence Customer Engagement
- Product Knowledge Entire Microsoft suite of applications
- Data entry
- Customer service
Timeline
Customer Service Representative
Cintas
12.2022 - 03.2025
Logistics Account Executive
Total Quality Logistics (TQL)
07.2022 - 11.2022
Seasonal Coach
Victoria's Secret
08.2020 - 02.2021
Customer Service Representative - Chat
Victoria's Secret
09.2019 - 07.2022
Teacher of Infant Room
Cambridge Academy Child Care and Learning Center
05.2018 - 09.2019
Afternoon Teacher of 3 Year Olds
Cambridge Academy Child Care and Learning Center
08.2017 - 05.2018
Nanny
Tipp City
08.2016 - 12.2018
File Clerk/ Receptionist
Ideal Image Inc
08.2013 - 07.2017
High School Diploma - undefined
Vandalia Butler High School
Early Childhood Education
Sinclair Community College
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