Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kaylinn Scott

Knoxville,TN

Summary

Detailed Retail Store Manager striving to maintain high standard of customer service and morale. Expertise in scheduling, marketing in-store promotions and merchandising. Talented at resolving personnel conflicts and addressing customer issues.

Overview

8
8
years of professional experience

Work History

Retail Manager

Cracker Barrel Old Country Store Inc
Lenoir City, TN
06.2018 - Current
  • Oversaw all aspects of merchandising within the store including product placement and display design.
  • Developed strategies for increasing sales and improving customer service.
  • Created weekly schedules for store employees according to labor laws and budget constraints.
  • Managed daily operations of the store, including opening and closing procedures.
  • Supervised staff to ensure customer satisfaction and proper performance of duties.
  • Reviewed sales figures regularly to determine staffing needs during peak times.
  • Recruited, interviewed and hired qualified candidates for open positions.
  • Staged merchandise and stocked sales floor to stimulate impulse sales.
  • Managed visual merchandising, maintaining standards and elevating customer experience.
  • Coached, managed and developed teams to provide exceptional service and achieve sales goals.
  • Maintained store staff by recruiting, orienting and training employees.
  • Implemented loss prevention strategies to minimize shrinkage and theft.

Sandwich Artist

SUBWAY®Restaurants
Loudon , TN
06.2016 - 06.2018
  • Maintained cleanliness of work area throughout shift.
  • Communicated effectively with co-workers regarding customer needs and concerns.
  • Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
  • Ensured all menu items were prepared in accordance with health and safety standards.
  • Followed established procedures for handling money transactions accurately.
  • Provided excellent customer service by addressing inquiries promptly and professionally.
  • Greeted customers and provided product knowledge.
  • Upsold additional items to increase store profits.

Commercial Cleaner

The Harvey Company
Lenoir City, TN
08.2017 - 05.2018
  • Removed trash from bins and disposed of it properly according to regulations.
  • Provided exceptional customer service while interacting with clients in a professional manner.
  • Cleaned and sanitized restrooms using appropriate cleaning products.
  • Prepared rooms for events by setting up chairs and tables in an orderly fashion.
  • Swept and mopped floors, dusted surfaces, and vacuumed carpets in commercial buildings.
  • Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners, sponges, and squeegees.

Education

High School Diploma -

Loudon High School
Loudon, TN
05-2017

Some College (No Degree) - General Studies

Pellissippi State Community College
Knoxville, TN

Skills

  • Cash Management
  • Customer Service
  • Staff recruitment
  • Team Training
  • Employee Scheduling
  • Inventory Control
  • Visual Merchandising
  • Loss Prevention
  • Staff Management
  • Store growth planning
  • Leadership Development
  • Process and procedure development

Accomplishments

  • Highest Sales & Conversion Growth July 2023

Timeline

Retail Manager

Cracker Barrel Old Country Store Inc
06.2018 - Current

Commercial Cleaner

The Harvey Company
08.2017 - 05.2018

Sandwich Artist

SUBWAY®Restaurants
06.2016 - 06.2018

High School Diploma -

Loudon High School

Some College (No Degree) - General Studies

Pellissippi State Community College

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Kaylinn Scott