Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kayllian Lewis

Atlanta,GA

Summary

Dynamic professional with a proven track record in customer service and sales, notably at RaceTrac. Excelled in problem-solving and critical thinking, enhancing customer satisfaction and loyalty. Demonstrated adaptability and attention to detail, significantly improving team efficiency. Skilled in cash handling and active listening, contributing to a positive and results-driven work environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

RaceTrac
Ellenwood, GA
09.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Sales Associate

Sixflags Over Ga
Austell, GA
06.2022 - 12.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Cashier

Popeyes® Louisana Chicken
Atlanta, GA
06.2020 - 07.2021
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

Phlebotomy

PhlebotomyUSA
Hapeville, GA

Tri-Cities High School
East Point, GA
05.2023

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Attention to detail
  • Adaptability

Certification

Certified Phlebotomist Specialist - Pending 06/25/24

Timeline

Customer Service Representative

RaceTrac
09.2023 - Current

Sales Associate

Sixflags Over Ga
06.2022 - 12.2022

Cashier

Popeyes® Louisana Chicken
06.2020 - 07.2021

Phlebotomy

PhlebotomyUSA

Tri-Cities High School
Kayllian Lewis