Kayln Carson
Johnston,RI
Summary
Organized and personable professional with 10+ years of experience in customer service and patient relations. Known for delivering exceptional service, maintaining a positive attitude, and supporting efficient office operations. Seeking a role where I can contribute my customer service expertise while continuing to grow and learn new skills.
Overview
9
9
years of professional experience
Work History
Unit Secretary for Med FloatPool
Rhode Island Hospital/Brown University Health
Providence, RI
03.2023 - Current
- Facilitated patient admissions and discharges. Assisted healthcare teams in managing patient flow. Supported patients through the admission and discharge processes.
- Managed patient call responses and addressed basic needs efficiently.
- Managed incoming calls from patients' family members and nursing facilities.
- Coordinated ambulance transportation logistics for patient discharges to external facilities.
- Executed various administrative tasks to ensure efficient office operations.
- Coordinated dispatch operations for ambulance companies to ensure timely response.
- Organized and managed appointment scheduling to optimize workflow.
- Coordinated patient transport scheduling to ensure timely arrivals.
- Communicated patient status updates to families, ensuring clarity and understanding.
- Managed procurement and inventory of supplies for floor operations.
- Managed patient insurance processing to ensure timely approvals and reimbursements.
Customer Service/Sales Representative
TRC Interiors
Johnston, RI
06.2022 - 03.2023
- Organized and managed appointment scheduling to optimize workflow.
- Executed filing and record-keeping systems to ensure efficient document management.
- Addressed customer inquiries with prompt and accurate responses.
- Facilitated collection of down payments to ensure timely transaction processing.
- Managed incoming telephone communications to ensure prompt and professional responses.
Warranty Administrator
Tasca Ford Automotive Group
Cranston, RI
10.2021 - 06.2022
- Managed multi-line telephone systems to ensure efficient call handling.
- Evaluated and processed warranty claims to ensure compliance with company policies.
- Monitored and documented service work activities to ensure operational efficiency.
- Processed and submitted claims for payment to ensure timely reimbursement.
- Processed and resolved warranty claims efficiently.
Receptionist
Tasca Ford Automotive Group
Cranston, RI
07.2020 - 10.2021
- Managed incoming telephone calls and directed them to relevant departments.
- Organized and managed service appointment scheduling to optimize operational efficiency.
- Organized and managed recall appointment scheduling to ensure timely follow-up.
- Executed accurate money handling procedures to ensure financial integrity.
- Executed credit card sales and account openings to enhance customer financial options.
Head Cashier/Supervisor
The Home Depot
Smithfield, RI
04.2018 - 07.2020
- Executed checkout and return transaction processing with precision.
- Oversaw and ensured optimal functionality of all registers.
- Facilitated first-level escalation of customer issues while overseeing coaching and training of new cashiers.
Cashier
The Home Depot
Smithfield, RI
02.2017 - 04.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer by balancing receipts and cash at shift end.
- Collaborated with team members to enhance store layout and product visibility.
Education
High School - undefined
Johnston Senior High School
01.2019
Skills
- Office Administration
- Administrative Experience
- Appointment Scheduling
- Data Entry
- Filing
- Managing Patient Records
- Office Supply Management
- Invoice Processing
- Insurance Verification
- Dispatch
- Customer Service
- Front Desk Operations
- Receptionist Duties
- Greeting Customers
- Answering Multi-Line Phone Systems
Administrative & Office Skills
Customer Service & Front Desk
- Phone Etiquette
- Cash Handling
- Money Handling
- Sales and Conducting Sales Calls
- Dealership Experience
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Google Docs
- Scanning and Faxing
- Communication Skills
- Time Management
- Attention to Detail
- Confidential Information Handling
Technical Skills
Professional Skills
Timeline
Unit Secretary for Med FloatPool
Rhode Island Hospital/Brown University Health
03.2023 - Current
Customer Service/Sales Representative
TRC Interiors
06.2022 - 03.2023
Warranty Administrator
Tasca Ford Automotive Group
10.2021 - 06.2022
Receptionist
Tasca Ford Automotive Group
07.2020 - 10.2021
Head Cashier/Supervisor
The Home Depot
04.2018 - 07.2020
Cashier
The Home Depot
02.2017 - 04.2018
High School - undefined
Johnston Senior High School