KAYLYN FELLENZ
DES MOINES
Summary
Proven track record in enhancing customer satisfaction and sales at IHOP, leveraging exceptional communication and organizational skills. Excelled in fast-paced environments, managing multiple tasks with high accuracy. Demonstrated ability to grow and learn through challenges, significantly improving guest service and team efficiency. Skilled in both guest relations and cash management, fostering loyalty and operational excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Restaurant Server
IHOP
09.2019 - Current
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Restaurant Server
METRO DINER
11.2022 - 05.2023
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Stayed up-to-date on menu changes to help customers make food choices.
Care Giver
Home Instead
11.2020 - 05.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
Education
No Degree - GENERAL
DES MOINES AREA COMMUNITY COLLEGE
Ankeny, IAHigh School Diploma -
SAYDEL HIGH SCHOOL
DES MOINES, IA05.2020
Skills
- Customer Satisfaction
- Organization
- Guest service
- Exceptional communication
- Experience in working in fast pace environment
- Ability to manage multiple tasks and people with high level of accuracy and efficiency
- Seek opportunities to challenge myself in order to continue learning and growing
Timeline
Restaurant Server
METRO DINER
11.2022 - 05.2023
Care Giver
Home Instead
11.2020 - 05.2021
Restaurant Server
IHOP
09.2019 - Current
No Degree - GENERAL
DES MOINES AREA COMMUNITY COLLEGE
High School Diploma -
SAYDEL HIGH SCHOOL
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