KayLyn Garfield
Santaquin,UT
Summary
Adept at recordkeeping and fostering a comfortable work environment, I significantly increased case acceptance rates at Cloward Dental. My expertise in scheduling and patient communication, combined with a knack for creating welcoming atmospheres, enhances team efficiency and patient satisfaction. My role as a Treatment Coordinator and Dental Assistant showcases my ability to blend technical skills with exceptional interpersonal abilities. I truly put patient and employees voices into perspective to make sure everyone can create a solution. Going the simple step to make sure communication with patients keeps them comfortable and makes them enjoy my company and helps rate Cloward Dental.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Treatment Coordinator
Cloward Dental
01.2023 - Current
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Treatment planned and scheduled patients for the proper operations they need.
- Rescheduled patients for new and up coming visits.
- Answering phone calls and helping understand what there concerns are and schedule them for the correct appointment.
- Offering solutions with proper communication.
- Being uplifting and acknowledge concerns with phone call etiquette.
Dental Assistant
Cloward Dental
01.2023 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Providing a happy and safe environment with being kind and respectful to patients.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Proper knowledge of Dentrix.
- Radiology Certified
Shift Manager
DownEast Outfitters
08.2021 - 11.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Process and order shipment
- Greet and communicate with customers.
- Set examples for hard work, teamwork, kindness, thoughtfulness, treating everyone with respect for employees
Education
High School Diploma -
Maple Mountain High School
Spanish Fork, UT11-2023
Computer Science Credits - Computer Science
Utah Valley University
Orem, UT05-2022
Skills
- Recordkeeping
- Bookkeeping
- Accurate filing proficiency
- Secretarial duties
- Scheduling patients
- Phone call etiquette
- Treatment planner
- Responsible
- Creating a comfortable work environment
- Efficient
- Offering Feedback to Patient concerns
Certification
Certified Dental Assistant
Radiology Certified
Treatment Coordinator Certification
Timeline
Treatment Coordinator
Cloward Dental
01.2023 - Current
Dental Assistant
Cloward Dental
01.2023 - Current
Shift Manager
DownEast Outfitters
08.2021 - 11.2023
High School Diploma -
Maple Mountain High School
Computer Science Credits - Computer Science
Utah Valley University
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