Kaylyn Goodwin
Duluth,GA
Summary
Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities. Leasing Consultant with a year and a half experience connecting renters and homebuyers with potential properties. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Real Estate Leasing Assistant
RE/MAX Legends
Buford, GA
10.2023 - Current
- Organized and updated tenant files on a regular basis.
- Performed administrative tasks such as filing, scanning, photocopying, faxing and mailing documents.
- Answered phone calls from prospective tenants and provided information about available rental units.
- Provided customer service by responding to inquiries from current and potential tenants in a timely manner.
- Prepared monthly reports summarizing occupancy levels, rents received, renewal rates.
- Inspected vacant units prior to move-in to ensure they are ready for occupancy.
- Coordinated maintenance services for existing tenants as needed.
- Processed applications for prospective tenants and conducted background checks.
- Resolved tenant complaints promptly and professionally.
SALES AND LEASING CONSULTANT
Lincoln Property Management
Savannah, GA
08.2022 - 09.2023
- Identified, established and maintained positive relationships with industry influencers and strategic partners to drive ongoing referrals and continued opportunities to promote community
- Built and maintained strong relationships with potential residents and families to encourage and support move into community
- Maintained strong and well-managed online presence to successfully market community
- Analyzed current market conditions and competitor information to develop and implement marketing plans and projects for existing assets
- Managed lead tracking by making contact and following up on leads generated through marketing efforts
- Contacted customers and prospects to generate new business to achieve company growth goals
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
SERVER
METRO DINER
06.2021 - 01.2022
- Provided full tableside service in a fast-paced environment with a ticket time of 6-8 minutes, turning tables every thirty minutes in a seven-table section of the restaurant
- Recommended menu items based on customer needs and preferences, including upselling complementary dishes and drinks
- Ensured maintenance of food hygiene in accordance with standards and guidelines
- Executed top-quality customer service, including greeting guests in a friendly manner upon their arrival and accommodating needs and requests of 100+ customers daily
- Negotiated and resolved customer concerns, maintaining a 98% customer satisfaction rate
- Adopted a personalized approach, interacting with regular customers and memorizing their usual orders
- Competently utilize the POS system to process customer orders, complete payment transactions, and issue receipts.
CUSTOMER SERVICE STAFF
Publix SuperMarkets
06.2020 - 12.2021
- Aided in Providing premier customer service through the application of front-end schedule coordination and planning
- Ensured Positive customer experience and resolved customer complaints
- Performed store opening duties, such as verifying and accurately recording information regarding the large amounts of cash in the safe and preparing the registers for sales
- Processed and issued money orders for customers
- Handled multi-thousand-dollar transactions through Western Union money services
- Handled large amounts of transactions, totaling upwards of 15 thousand dollars on daily basis
- Communicate with customers of varying backgrounds and spoken languages
- Prevented store level loss using situational awareness, attention to detail, and personal integrity
- Worked as a team member performing multiple extra duties around the store whenever needed
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
CASHIER
Zaxbys
01.2019 - 05.2020
- Worked with customers daily, providing excellent customer service, computed sales prices, and handled cash and credit card payments
- Learned to maintain a proficient pace in a high-speed work environment while still ensuring premier customer service to each individual customer
- Read food order slips and received verbal instructions as to food required by patron, executed daily operations of maintaining restaurant clean
- Mastered point-of-sale (POS) computer system for automated order taking
- Maintained sanitation, health, and safety standards in the work area
- Wash, cut, and prepare foods designated for cooking
- Took food and drink orders and receive payment from customers
- Verify that prepared foods meet requirements from quality and quantity
- Assisted management with monthly inventory control and weekly stock ordering.
Education
Radiological | Health science -
Georgia Southern University
Philsophy Program | Pre, Philosophy -
Georgia Southern University
Skills
- Providing Premier Customer Service
- Time Management and Multitasking
- Active listening
- Problem solving skills
- Understanding of POS Systems
- Detail Oriented
- Communication Skills
- Critical and Creative thinking
- Quantity Tracking
- Customer Service and Assistance
- Office Organization
- Microsoft Office
- Lead Follow Up
Certification
- Real Estate Salesperson License - 2024
Timeline
Real Estate Leasing Assistant
RE/MAX Legends
10.2023 - Current
SALES AND LEASING CONSULTANT
Lincoln Property Management
08.2022 - 09.2023
SERVER
METRO DINER
06.2021 - 01.2022
CUSTOMER SERVICE STAFF
Publix SuperMarkets
06.2020 - 12.2021
CASHIER
Zaxbys
01.2019 - 05.2020
Radiological | Health science -
Georgia Southern University
Philsophy Program | Pre, Philosophy -
Georgia Southern University
- Real Estate Salesperson License - 2024
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