Kaylyn Long
Anna,TX
Summary
Results-driven professional with a great focus on workflow optimization and data analysis. Proven ability to enhance operational efficiency and maintain compliance in dynamic environments.
Overview
10
10
years of professional experience
Work History
Scaled operations
Sutherland Global
Anna, Tx
01.2023 - 03.2026
- Managed scaling processes to enhance operational efficiency and maintain service quality.
- Implemented solutions to address operational challenges in scaling tasks.
- Analyzed data to identify areas for process enhancement and optimization.
- Trained new staff on scaling operations and procedures to promote adherence to best practices.
- Collaborated with teams to streamline workflows and improve productivity.
- Coordinated with cross-functional teams to align objectives and initiatives.
- Assessed workflow efficiency regularly and proposed targeted improvements for optimization.
- Maintained compliance with company policies and industry standards in operations.
- Assisted technical support engineers in troubleshooting customer reported issues related to scalability and performance degradation.
Credentialing Analyst
Inova Alexandria hospital
Alexandria, VA
02.2019 - 10.2022
- Conducted primary source verification of provider credentials.
- Reviewed credentialing applications to ensure accuracy and completeness, facilitating timely processing.
- Conducted background checks on healthcare providers and facilities.
- Maintained and updated electronic records in credentialing database, supporting efficient access to provider information.
- Collaborated with department leaders to streamline credentialing processes.
- Ensured compliance with regulatory standards and hospital policies.
- Assisted in audits and evaluations of credentialing practices, contributing to compliance with standards and improved processes.
Cashier/Retail Sales Associate
Rainbow Kids
Forestville, MD
03.2018 - 12.2018
- Processed customer transactions with precision, ensuring a smooth checkout experience at Rainbow Kids.
- Handled cash, credit, and debit transactions securely and responsibly.
- Provided tailored product recommendations, enhancing customer satisfaction and driving sales.
- Maintained a clean and organized checkout area during shifts.
- Collaborated with team members to ensure smooth store operations.
- Restocked shelves and organized products daily, maintaining optimal inventory levels and store appearance.
Sales Associate/Cashier
Under Armour
Oxon Hill, Maryland
11.2017 - 12.2018
- Processed transactions accurately using point-of-sale systems, ensuring financial integrity.
- Guided customers in selecting athletic gear and apparel tailored to individual needs, enhancing their shopping experience.
- Provided in-depth product knowledge to improve customer experience and satisfaction.
- Greeted customers and delivered exceptional service to foster a welcoming environment.
- Organized product displays to maintain merchandising standards and maximize product visibility.
- Facilitated promotional events by creating engaging displays and actively interacting with customers to drive interest.
- Restocked shelves regularly to maintain optimal inventory levels and availability.
- Trained new team members in cash register operations and customer service best practices.
Cashier/ Server
Johnny Rockets Restaurant
Oxon Hill, Maryland
04.2016 - 09.2018
- Processed customer transactions using point-of-sale system, ensuring accurate payment handling and efficient service.
- Operated cash register accurately, processing payments via cash, check, credit card, gift card, or automatic debit.
- Delivered exceptional service to patrons through active listening and engagement skills.
- Resolved customer inquiries and concerns professionally, contributing to enhanced customer satisfaction.
- Educated customers on menu items and promotions, driving increased sales opportunities.
- Maintained cleanliness and organization of cashier area and dining space for optimal customer experience.
- Assisted team during peak hours to facilitate smooth operations and reduce wait times.
Retail Sales Associate
Papayaclothing
Oxon Hill, Maryland
05.2017 - 09.2017
- Guided customers in product selection and offered personalized fashion advice to enhance shopping experience.
- Executed visual merchandising strategies to create appealing store displays and attract customer interest.
- Operated cash register and processed customer transactions efficiently.
- Coordinated efforts during store foreclosure to ensure smooth transition and maintain customer satisfaction.
Education
High School Diploma -
Potomac High School
Oxon Hill05-2016
Skills
- Workflow optimization
- Operational auditing
- Process enhancement
- Data analysis
- Compliance
- Customer management
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Team building
- Credentialing oversight
Timeline
Scaled operations
Sutherland Global
01.2023 - 03.2026
Credentialing Analyst
Inova Alexandria hospital
02.2019 - 10.2022
Cashier/Retail Sales Associate
Rainbow Kids
03.2018 - 12.2018
Sales Associate/Cashier
Under Armour
11.2017 - 12.2018
Retail Sales Associate
Papayaclothing
05.2017 - 09.2017
Cashier/ Server
Johnny Rockets Restaurant
04.2016 - 09.2018
High School Diploma -
Potomac High School