Kaylyn Dosher

• Tracked and approved procurement plans and inventory levels.
• Maintained appropriate inventory levels to meet personnel and corporate needs.
• Managed supplier relationships to ensure compliance with agreed-upon terms and conditions.
• Coordinated with logistics to ensure timely delivery of purchased items.
• Developed and maintained an up-to-date database of suppliers, products, and prices.
• Conducted regular inventory audits to prevent stock shortages or excess.

• Schedule all incoming leads and make appointments.
• Answer phone calls and emails.
• Adding customers to the system
• Established and maintained positive relationships with customers.
• Worked with team to achieve sales goals.
• Resolved customer problems and complaints.
• Handled various accounting transactions.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Gathered all weekly/ monthly reports for managers meetings

• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
• Directed dispatching, routing, and tracking over 100 fleet vehicles.
• Maintained professional relationship with shippers, receivers and drivers to increase trust and reliability

• Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
• Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
• Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
• Developed strong working relationships with management and executive team through effective scheduling and communication skills.

Worked at a very fast pace while multitasking

• Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
• Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
• Tracked delivery progress to identify possible delays and provide real-time updates to customers.
• Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
• Answered phone calls and responded to customer emails.
• Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
• Developed and implemented customer service policies and procedures.

• Answered phone promptly and directed incoming calls to correct offices.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Managed multiple tasks and met time-sensitive deadlines.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Routed incoming mail and messages to relevant personnel without delay.