Kaylyn Madore
Portland,ME
Summary
Results-oriented and adaptable professional with over 5 years of experience in the banking industry. Eager to further my career while continuing to grow in a dynamic environment. Motivated to maintain customer satisfaction and contribute to company success.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Consumer Loan Specialist
Town & Country Federal Credit Union
Scarborough, ME
04.2022 - 08.2024
- Verified the accuracy of title documents for new auto loans and submitted applications to appropriate states
- Tracked, recorded, and resolved discrepancies related to titles received from states
- Managed the release of liens for paid-off auto loans, ensuring the accurate and timely transfer of titles to appropriate parties
- Conducted audits of internal auto loans, personal loans, and credit cards to ensure compliance with company policies and procedures
- Facilitated communication via phone and email with customers, dealerships, financial institutions, and insurance companies to effectively assist with title and loan payoff inquiries
- Provided prompt and effective support to internal staff regarding title inquiries, loan processes, and GAP claims
Member Service Phone Representative
Town & Country Federal Credit Union
Scarborough, ME
12.2020 - 04.2022
- Actively listened to customer requests over the phone, delivering friendly and knowledgeable service to meet their needs
- Processed loan payments, transfers, and account updates with accuracy and efficiency
- Collaborated with internal departments to implement successful solutions to customer requests, ensuring prompt and efficient service
- Identified customer needs and informed them of relevant product promotions or services, enhancing their overall experience with the company
Teller
Town & Country Federal Credit Union
South Portland, ME
05.2019 - 12.2020
- Processed customer transactions, including deposits, withdrawals, transfers, loan payments, and title releases, with promptness and accuracy
- Delivered a customer-focused experience to fulfill transactions and resolve conflicts, ensuring efficient service and high customer satisfaction
- Led the branch in implementing best practices and adhering to COVID-19 guidelines, contributing to a safe and compliant environment
Store Associate
East End Cupcakes
Portland, ME
03.2016 - 05.2018
- Managed all store operations independently without direct supervision
- Communicated effectively with customers in person and over the phone to accurately fulfill orders and address inquiries
- Trained and mentored new employees by guiding them through shifts
Education
Bachelor of Science - Finance & Marketing
University Of Southern Maine
Portland, ME 01.2017 - 05.2019
Study Abroad
Florence University Of The Arts
Florence, Italy 08.2018 - 12.2018
Skills
- Microsoft Office Suite
- Customer Relationship Management (CRM)
- Analytical and Critical Thinking
- Document Review
- Attention to Detail
- Strong Work Ethic
- Interpersonal Communication
- Adaptability and Flexibility
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Work-life balanceCompany CultureCareer advancementPersonal development programsWork from home optionPaid time off401k matchTimeline
Consumer Loan Specialist
Town & Country Federal Credit Union
04.2022 - 08.2024
Member Service Phone Representative
Town & Country Federal Credit Union
12.2020 - 04.2022
Teller
Town & Country Federal Credit Union
05.2019 - 12.2020
Study Abroad
Florence University Of The Arts
08.2018 - 12.2018
Bachelor of Science - Finance & Marketing
University Of Southern Maine
01.2017 - 05.2019
Store Associate
East End Cupcakes
03.2016 - 05.2018
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