Kaylynn Lawson
Cincinnati,OH
Summary
Dynamic professional with extensive experience at Sedgwick, excelling in customer service and task management. Proven leadership in supervising teams and enhancing operational efficiency. Skilled in Microsoft Excel and adaptable to changing environments and consistently delivering results.
Overview
1
1
year of professional experience
Work History
Service Center Specialist
Sedgwick
Blue Ash, OH
2025.05 - Current
- Intaking inbound calls
- Making outbound calls
- Monitoring the service level and availability
- Working with/helping other employees when needed
- Owner of the product email box; entering all product claims that come in
- Doing product audits each week for each product team member
- Owner of sir mail; main one working/keeping numbers down in all three boxes
- Manually entering claims for adjusters/client/USLitigation email
- Escalations when needed
- Claims Assignments/Call Sheets when needed
- Work with Microsoft products
- Covering mail room when needed
- Moving equipment and people when seating change occurs
- Training anyone who enters product claims
- Training people when they join working on sir mail
- Making corrections to AU claims for Jessica Curto
- Making corrections to product claims for Jessica Curto
Night Team Lead
Sedgwick
Blue Ash, OH
2022.08
- Intaking inbound calls when phones are busy
- Supervise, pay, open and close all KFN/CPD property claims
- Keep spreadsheet of all KFN/CPD property claims
- Supervise closure numbers for KFN/CPD property claims
- Work with Microsoft products
- Working closely with other employees
- Owner of sir mail; main one working it/keeping numbers down in all three boxes
- Manually entering claims when needed for adjusters/client
- Escalations when needed
- Covering in mail room when needed
- Watching service level and availability
- Handling calls with customers that have requested to speak with a supervisor
- Claims Assignments/Call Sheets when needed
- Helping other team members with any issues they may have through the day
- Sending out mass emails when needed
- Making new training documents
- Getting all training documents together for new hires
- Setting up new hires desks/desk supplies
- Moving equipment and people when seating change occurs
- Supervising the floor at all times
Senior Intake Associate
Sedgwick
Blue Ash, OH
2019.08
- Intaking inbound calls
- Making outbound calls
- Work with Microsoft products
- Speaking with customers
- Working closely with other employees
- Watching video
- Work in sir mail
- Manually entering claims when needed for adjusters/client
- Escalations
- Covering in mail room when needed
- Covering receptionist when needed
- Manager in charge
- Watching service level and availability
- Training new employees
- Handling cross drops
- Paying work comp bills
- Handling calls with customers that have requested to speak with a supervisor
- Claims Assignments and Call Sheets when needed
- Updating panels when requested
- Helping other team members with any issues they may have through the day
- Sending out mass emails when needed
- Updating GL Roster
- Making new training documents when needed
- Supervising the floor at all times
Intake Associate
Sedgwick
Blue Ash, OH
2017.08
- Intaking claims
- Intaking inbound calls
- Making outbound calls
- Work with Microsoft products
- Speaking with customers
- Working closely with other employees
- Watching video
- Work in sir mail
Assistant Manager
Great American Cookies
Cincinnati, OH
2015.03
- Managing other workers
- Opening/Closing store
- Handling cash register
- Working with customers
- Responsible for bank duties
- Creating schedules
- Inventory
- Clean
- Bake/decorate cookie cakes
- Customers were my number one priority
Education
High School Diploma -
Colerain High School
2016-06
Skills
- Customer service
- Excel and Word
- Adaptability and learning
- Task management
- Problem solving
- Flexible scheduling
- Organizational skills
- Leadership
Timeline
Service Center Specialist
Sedgwick
2025.05 - Current
Night Team Lead
Sedgwick
2022.08
Senior Intake Associate
Sedgwick
2019.08
Intake Associate
Sedgwick
2017.08
Assistant Manager
Great American Cookies
2015.03
High School Diploma -
Colerain High School