Kaylynn Robinson

• Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
• Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
• Followed procedures at all times for personal and team safety.
• Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
• Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
• Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
• Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
• Stow designated items into pods

• Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
• Performed general housekeeping and cleaning tasks.
• Cleaned and maintained the warehouse in compliance with safety standards.
• Inspected work areas for cleanliness and obstacles and removed items from the walk space to keep work areas organized and hazard-free.
• Verified quantity and description of materials received by checking merchandise against packing list.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

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• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.

• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Consistently met deadlines and quality goals for accuracy and timeliness.
• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
• Tracked substitutions and informed customers of changes.
• Worked productively with customers to meet order requirements and service expectations.
• Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
• Loaded and unloaded orders at customer's homes or locations.