Customer Service Representative/Assembly
Jax Car Wash
Troy, MI
2025 - 2026
- Assisted customers with inquiries and service selections, ensuring a positive experience.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of service areas to enhance operational efficiency.
- Resolved customer complaints promptly, improving overall satisfaction ratings.
- Collaborated with team members to streamline car wash procedures and reduce wait times.
- Implemented feedback mechanisms to gather customer insights for service improvement initiatives.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.