Kayna Goff
WICHITAFALLS,TX
Summary
Detail-oriented Patient Access and Administration Professional experienced in enhancing team efficiency and improving patient experiences in healthcare settings through effective problem-solving and multitasking. Led teams in managing complex projects and achieving strategic objectives by developing efficient processes aligned with organizational goals. Committed to supporting team success and delivering value through strong organizational skills.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
United Regional Hospital
06.2025 - Current
- Managed insurance verification, ensuring accuracy in coverage details for patients.
- Streamlined patient registration process, enhancing efficiency and reducing wait times.
- Assisted patients with appointment scheduling, improving access to healthcare services.
- Collaborated with medical staff to resolve patient inquiries and concerns promptly.
- Educated patients on financial responsibilities, contributing to improved understanding of billing processes.
- Trained new staff on operational procedures, fostering a knowledgeable team environment.
- Maintained accurate electronic health records, supporting data integrity and compliance.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure and successfully dealt with difficult situations.
ADMIN COORD / KEY CARRIER
Tj Maxx Dept Store
04.2020 - 02.2023
- Mentored new associates in customer service protocols and store operations.
- Facilitated training sessions to enhance team efficiency and product knowledge.
- Ensured compliance with company policies through regular audits and feedback sessions.
- Optimized inventory management processes, reducing stock discrepancies and improving accuracy.
- Collaborated with management on loss prevention initiatives to reduce shrinkage rates.
- Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
Education
High School Diploma -
TOMBAL HIGH SCHOOL
Tomball, TXCertificate - DENTAL ASSISTANT
WICHITA FALLS DENTAL SCHOOL
Wichita Falls, TX04-2021
Skills
- Patient registration
- Insurance verification
- HIPAA compliance
- Customer service
- Electronic health records
- Multitasking
- Problem-solving
- Strong empathy
- Flexible schedule
Timeline
Patient Access Representative
United Regional Hospital
06.2025 - Current
ADMIN COORD / KEY CARRIER
Tj Maxx Dept Store
04.2020 - 02.2023
High School Diploma -
TOMBAL HIGH SCHOOL
Certificate - DENTAL ASSISTANT
WICHITA FALLS DENTAL SCHOOL