Customer service professional focused on enhancing satisfaction and driving company success. Experienced in managing high volumes of inbound calls while fostering positive customer relationships. Quick to adapt to challenges and proficient in mastering new skills independently.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Expert Delivery , LLC
Lawrenceville, GA
03.2021 - 07.2022
Resolved customer complaints through effective communication techniques.
Answered customer inquiries and provided accurate information regarding products and services.
Assisted customers with inquiries and product information.
Managed customer accounts and updated information accurately.
Processed orders and tracked shipments using company software.
Technician B
Alcon
Johns Creek, Georgia
01.2022 - 01.2024
Assisted daily warehouse operations
Operated and maintained precision instruments for eye care procedures.
Responded to technical issues promptly to minimize equipment downtime in clinics.
Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
Managed quality control and maintained high level of customer satisfaction.
Warehouse Worker
Publix Distribution Center
Dacula, Georgia
01.2024 - 11.2025
Promoted sustainability by assisting in efficient waste management practices.
Packaged items carefully using protective materials like bubble wrap or foam sheets.
Maintained cleanliness of work areas to promote a safe environment.
Organized shelves, workstations, and pallet areas to ensure a safe and efficient work environment.
Facilitated recycling and waste processes to promote environmental sustainability.
Evaluated damaged goods for proper disposal or return to vendor.
Delivery Driver
I & G Company , LLC
Buford, Georgia
06.2026 - Current
Delivered packages efficiently across designated routes in a timely manner.
Communicated with dispatch to confirm delivery schedules and address any issues.
Assisted customers with inquiries and provided excellent service during deliveries.
Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Maintained vehicle cleanliness and performed routine maintenance checks regularly.