Kayon Benjamin
Orlando,Fl
Summary
Customer-focused professional with extensive experience in guest services and strong skills in customer relations, recordkeeping, and problem-solving. Proven ability to foster positive interactions and enhance customer loyalty. Well-organized in planning and multitasking within fast-paced environments, dedicated to delivering exceptional support and driving results.
Overview
19
19
years of professional experience
Work History
Hotel Front Desk Clerk
Tamarind Hills Resort
Antigua, WI
01.2020 - 01.2022
- Processed check-ins and check-outs using hotel reservation systems.
- Greeted resort guests with warm hospitality and professional front desk service.
- Ensured that all guest requests were met promptly, courteously and efficiently.
- Resolved guest requests and concerns with calm, courteous communication.
- Resolved customer complaints in a timely manner while following company policies and procedures.
Online Sales Representative
Teleperformance
Orlando, Fl
01.2021 - 10.2021
- Utilized persuasive communication to engage customers, fostering lasting interest and trust in clean energy services.
- Enhanced sales efforts by presenting green energy options to prospective customers, aligning their needs with sustainable solutions.
- Facilitated connections between customers and appropriate clean-energy providers, ensuring tailored solutions during consultations.
- Presented service and product options using Teleperformance sales scripts and guidelines.
- Processed orders and updates through Teleperformance customer systems.
Special Ed Teacher's Assistant
Secaucus Board of Education
Secaucus, NJ
01.2013 - 01.2021
- Assisted teachers in delivering curriculum and monitoring student progress for online and in-person instruction.
- Supervised children during breaks, facilitated transitions between classroom and common areas, and supported indoor and outdoor activities during lunch.
- Coordinated daily operations across multiple school sites to ensure effective staff coverage and student engagement.
Administrative Assistant
The Shops at Riverside Mall Office
Paramus, NJ
01.2007 - 01.2008
- Executed payroll processing for employees, ensuring accuracy and meeting deadlines.
- Processed payroll for staff.
- Managed distribution of office correspondence to ensure timely communication.
- Documented meeting minutes and summarized key discussion points for manager's review.
- Recorded meeting minutes and kept manager informed on key discussion points.
- Supported manager of Simon Property Group at Shops at Riverside Mall with daily administrative tasks.
- Distributed office letters and email correspondence.
- Distributed office letters and email correspondence.
- Answered incoming calls professionally, provided available information, transferred calls, or took messages as needed.
- Supported manager of Simon Property Group at Shops at Riverside Mall with daily administrative tasks.
- Answered incoming calls professionally, provided available information, and transferred calls or took messages.
- Answered incoming calls professionally, provided available information, transferred calls, or took messages as needed.
- Distributed office letters and email correspondence.
- Distributed office letters and email correspondence.
- Answered incoming calls professionally, provided available information, transferred calls, or took messages as needed.
Assistant Teacher
Sandy Lane Nursery School
Belleville, NJ
01.2003 - 01.2006
- Fostered relationships with parents and guardians while teaching and supervising a mixed-age group of children aged 2 to 5 years, enhancing community involvement.
- Implemented safety procedures, including building alarm protocols, and provided intervention and conflict resolution, ensuring a safe classroom environment.
- Coordinated special events and extra-curricular activities, enriching children's learning experiences and strengthening community engagement.
- Managed day care program for children ages 6 weeks to 6 years. with half and full day programs for children ages 6 weeks to 6 years.
- Performed several administrative tasks, including processing incoming and outgoing telephone calls. Also trained new staff members.
Education
Associate of Science - Business Administration
Berkeley College
Woodland Park, NJSkills
- Reservation processing
- Customer service
- Guest relations
- Event coordination
- Room presentation
- Activity planning
- Office administration
- Time management
- Local area knowledge
- Safety protocols
- Microsoft Office Suite
- Cultural awareness
- Relationship management
Timeline
Online Sales Representative
Teleperformance
01.2021 - 10.2021
Hotel Front Desk Clerk
Tamarind Hills Resort
01.2020 - 01.2022
Special Ed Teacher's Assistant
Secaucus Board of Education
01.2013 - 01.2021
Administrative Assistant
The Shops at Riverside Mall Office
01.2007 - 01.2008
Assistant Teacher
Sandy Lane Nursery School
01.2003 - 01.2006
Associate of Science - Business Administration
Berkeley College