Kayroyn Watson
IT Service Representative
Jacksonville
Summary
Dynamic IT Technician with a proven track record at Watson Smart Solutions, excelling in desktop technical support and hardware installation. Enhanced organizational efficiency by automating IT tasks and improving help desk operations. Strong communicator and problem-solver, adept at optimizing network performance and delivering exceptional user experiences.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
33
33
years of professional experience
4
4
Certifications
Work History
IT Technician
Watson Smart Solutions
04.2023 - Current
- Performed troubleshooting and repaired peripheral devices such as printers, scanners.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Maintained office PCs, networks and mobile devices.
- Enhanced organizational efficiency by automating routine IT tasks, allowing staff to focus on more strategic projects.
- Optimized help desk operations, effectively managing incoming requests to ensure timely and accurate support.
- Improved IT support efficiency, creating detailed documentation for common issues and solutions.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Configured hardware, devices, and software to set up work stations for employees.
IT Technician
CCS Construction Staffing
02.2021 - 01.2023
- Developed and documented standard operating procedures for consistent IT service delivery across the organization.
- Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
- Improved team productivity by leading weekly training sessions on new technologies and best practices.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Researched and identified solutions to technical problems.
- Installed and configured operating systems and applications.
IT Technician
Tiejen
06.2022 - 12.2022
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Configured systems according to prescribed software and hardware frameworks.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Installed and configured operating systems and applications.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Military Personnel
US Army
08.1992 - 08.1994
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
Education
No Degree - Cyber Security
My Computer Career
Raleigh, United States 05.2001 -
Electrician - Electrical, Electronics And Communications Engineering
Tulsa Welding School
Jacksonville, FL 05.2001 -
No Degree - Gender Studies
Maricopa Community Colleges, Glendale Community College
Glendale, AZ 05.2001 -
No Degree - General Studies
Thomas Nelson Community College
Hampton, VA 05.2001 -
GED -
Virginia VoTech
Norfolk, United States 05.2001 -
Skills
Desktop technical support
Certification
Electrical Applications
Timeline
IT Technician
Watson Smart Solutions
04.2023 - Current
IT Technician
Tiejen
06.2022 - 12.2022
Bits and Bites of Computer Networking
04-2021
IT Technician
CCS Construction Staffing
02.2021 - 01.2023
Electrical Applications
01-2021
Advanced Commercial Wiring
01-2021
Electrical Distrubition systems
12-2020
No Degree - Cyber Security
My Computer Career
05.2001 -
Electrician - Electrical, Electronics And Communications Engineering
Tulsa Welding School
05.2001 -
No Degree - Gender Studies
Maricopa Community Colleges, Glendale Community College
05.2001 -
No Degree - General Studies
Thomas Nelson Community College
05.2001 -
GED -
Virginia VoTech
05.2001 -
Military Personnel
US Army
08.1992 - 08.1994
Similar Profiles
Rachel FyockRachel Fyock
Temporary Human Resources Assistant at Robert Half / Watson Marlow Flow SmartTemporary Human Resources Assistant at Robert Half / Watson Marlow Flow Smart
Sarah BurgessSarah Burgess
Customer Service Team Leader at Watson Marlow Fluid Technology SolutionsCustomer Service Team Leader at Watson Marlow Fluid Technology Solutions
Leeman MatthewLeeman Matthew
Operator Level 3 at Watson Well SolutionsOperator Level 3 at Watson Well Solutions
Zachary AllenZachary Allen
Student Success Coach at CityyearStudent Success Coach at Cityyear
Cing LunCing Lun
Assembly Line Worker at MedtronicAssembly Line Worker at Medtronic