Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kayroyn Watson

IT Technician
Jacksonville,FL

Summary

Dynamic IT Technician with a proven track record at Watson Smart Solutions, excelling in desktop technical support and network troubleshooting. Adept at resolving complex issues and enhancing system performance, I leverage strong communication skills to deliver exceptional user support and ensure seamless operations. Committed to optimizing IT infrastructure and user satisfaction.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

33
33
years of professional experience
5
5
Certification

Work History

IT Technician

Watson Smart Solutions
02.2023 - Current
  • Diagnosed hardware and software issues to ensure optimal system performance.
  • Provided technical support for end-users, resolving issues efficiently.
  • Installed and configured operating systems and application software for clients.
  • Conducted routine maintenance and updates on network infrastructure.
  • Assisted in the setup of new workstations for employees, ensuring proper installation of software applications and network connectivity
  • Conducted hardware repairs such as replacing faulty components or upgrading memory modules

Technical Project Manager

Tietjen Technologies Inc
02.2021 - 09.2023
  • Led cross-functional teams to execute project plans and achieve milestones efficiently.
  • Managed stakeholder communications to ensure alignment on project objectives and deliverables.
  • Developed comprehensive project documentation, including scope, timelines, and risk assessments.
  • Implemented Agile methodologies to enhance team collaboration and streamline workflows.
  • Utilized project management software/tools to track progress, manage documentation, assign tasks, and monitor resource allocation
  • Implemented project management methodologies such as Agile or Waterfall to improve team efficiency and deliverables

Electrician

CJ &Sons
04.2012 - 10.2019
  • Installed and maintained electrical systems in residential, commercial, and industrial settings.
  • Diagnosed and repaired electrical issues using advanced testing equipment.
  • Led team in troubleshooting complex electrical problems, ensuring timely resolution.
  • Developed safety protocols to minimize hazards during electrical installations.
  • Interpreted blueprints, diagrams, and schematics to determine the layout of electrical wiring
  • Troubleshot electrical issues using diagnostic tools and techniques to identify problems and implement solutions

Maintenance / Mechanic

US Army
11.1992 - 10.1996
  • Diagnosed and repaired mechanical failures in machinery to ensure operational efficiency.
  • Conducted routine maintenance inspections, identifying potential issues before they escalated.
  • Collaborated with cross-functional teams to streamline repair processes and enhance workflow efficiency.
  • Maintained inventory of tools and spare parts, optimizing resource availability for repairs.
  • Replaced faulty parts and components to restore vehicle functionality
  • Collaborated with team members to efficiently complete complex repair projects within tight deadlines

Education

IT

MyComputerCareer
11-2025

HVAC

Tulsa Welding School
Jacksonville, FL
07-2023

Electrical, Electronics And Communications Engineering

Tulsa Welding School
Jacksonville, FL
02-2021

Skills

  • Desktop technical support
  • Hardware installation
  • Technical support
  • Software configuration
  • Help desk operations
  • Remote support
  • Network troubleshooting
  • Wireless networking
  • IT documentation
  • IT asset management
  • Network security
  • Operating system management

Certification

  • CompTIA A+

August 2025 to August 2028

Criteria: 220-1101 - CompTIA A+ Core 1 Certification Exam, 220-1102 - CompTIA A+

  • Microsoft Certified: Azure AI Fundamentals

July 2025 to Present

Certification number: C5CC2G-65CBD5

  • Microsoft Certified: Azure Fundamentals

July 2025 to Present

Certification number: FEGFF4-53E8C1

  • Bites and bits of computer networking

November 2023 to Present

  • Technical support foundamental

October 2023 to Present

Timeline

IT Technician

Watson Smart Solutions
02.2023 - Current

Technical Project Manager

Tietjen Technologies Inc
02.2021 - 09.2023

Electrician

CJ &Sons
04.2012 - 10.2019

Maintenance / Mechanic

US Army
11.1992 - 10.1996

IT

MyComputerCareer

HVAC

Tulsa Welding School

Electrical, Electronics And Communications Engineering

Tulsa Welding School

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Kayroyn WatsonIT Technician