Kailey Parzer
Las Vegas
Summary
Dynamic Claims Adjuster with substantial experience in customer service and quality assurance, currently excelling as a Customer Associate at DraftKings. Proven track record in enhancing customer experiences and ensuring compliance in previous roles. Passionate about leveraging skills to contribute to a team-oriented environment while pursuing a career in claims adjustment. Committed to continuous professional growth and development within the industry.
Overview
6
6
years of professional experience
Work History
Auto Claims Adjuster
USAA
10.2025 - Current
- Evaluated auto claims by reviewing policy details and accident reports.
- Communicated with customers to gather information and clarify claim details.
- Collaborated with repair facilities to assess vehicle damage and repair costs.
Customer Associate
DraftKings
10.2023 - Current
- In the role of Customer Associate at DraftKings, responsibilities include assisting customers with inquiries and ensuring an enjoyable gaming experience.
- This position involves addressing player concerns and providing information about various promotions and features available to users.
Quality Assurance and Tax Preparer
TurboTax
03.2022 - 10.2024
- As a Quality Assurance and Tax Preparer at TurboTax, focus was placed on ensuring the accuracy and compliance of tax documents.
- Collaborating with clients to understand their financial situations and providing tailored advice was also a significant part of the job.
Customer Service
Williams Sonoma
01.2020 - 02.2021
- In the position of Customer Service at Williams Sonoma, the objective was to provide exceptional service to customers, addressing their needs and inquiries about products.
- This included managing orders, processing returns, and ensuring customer satisfaction.
- Engaging with customers to create a welcoming environment was essential to foster loyalty and enhance the shopping experience.
Education
High School Diploma - Graphic Design
Southeast Career Technical Academy
Skills
- Communication
- Ability to Work in a Team
- Ability to Work Under Pressure
- Ability to Multitask
- Microsoft Office
- Teamwork
- Fast Learner
- Computer Skills
- Claims Adjustment
- Customer Service
- Quality Assurance
- Time Management
- Organizational Skills
- Tax Preparation
Personal Information
Date of Birth: 04/03/00
Timeline
Auto Claims Adjuster
USAA
10.2025 - Current
Customer Associate
DraftKings
10.2023 - Current
Quality Assurance and Tax Preparer
TurboTax
03.2022 - 10.2024
Customer Service
Williams Sonoma
01.2020 - 02.2021
High School Diploma - Graphic Design
Southeast Career Technical Academy